Chime V5
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About
Chime V5 is an AI-powered chat service desk designed to enhance support for IT and HR departments within organizations. It enables real-time communication between employees and helpdesk agents through Microsoft Teams and a custom web chat client. The platform integrates various features such as an AI chatbot, ticketing system integration, custom reporting and analytics, and employee self-service functionalities. Chime V5 is designed to improve response and resolution times while enhancing customer satisfaction. The service allows for collaborative troubleshooting and efficient ticket management, catering to multi-language service desks and leveraging Azure AI technologies for better user experiences.
Platform
Task
Features
• custom reporting
• ticketing integration
• sharepoint chatbot
• route to agents
• ai features
• custom ai web chat client
• microsoft teams integration
• reporting api
• faq articles
• ai chatbot workflow
Pricing Plans
Standard
USD1800.00 / per year• Up to 5 agents
• Route to agents
• Microsoft Teams Integration
• Simple FAQ Lookup
• Easy Chat Configuration and Branding
Premium
USD3250.00 / per year• Everything in Standard, plus
• Up to 5 agents
• AI/ChatGPT
• Ticketing integrations
• FAQ AI lookup
• Language translation
Enterprise
Unknown Price• Everything in Premium, plus
• Multiple departments
• Transfer chats to other departments
• Custom ChatGPT integration
• Bring your own data for ChatGPT
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