Twig
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About
Twig is an AI tool designed for customer experience teams, helping to draft responses to customer queries quickly and accurately by referencing help articles and past support tickets. It features AI personas tailored to various customer support roles, ensures factual accuracy with verifiable sources, and allows customization of response style and tone. Twig captures insights on accuracy and team usage, facilitating continuous refinement. It claims to improve response times by up to 50% and supports over 7400 customer support representatives, making it a pivotal resource for organizations aiming to enhance their customer experience through AI.
Platform
Task
Features
• insights on ai accuracy and usage
• personalization of ai style
• integration with external data sources
• control over ai responses
• factual and verifiable answers
• customized ai personas
• references help articles and tickets
• ai drafting responses to queries
FAQs
How do I justify the ROI on CX Brain?
40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year.
Twig vs ChatGPT?
Twig works with your private data sources which are refreshed every week.
Twig vs InHouse AI?
Enterprise AI can seem simple to start with but get complex very fast.
Twig vs ChatBots?
ChatBots are great for consumer applications where question types and responses are limited.
Pricing Plans
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