Idiomatic
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About
Idiomatic provides tools for customer feedback analytics, allowing businesses to gather, analyze, and gain insights from customer feedback across multiple channels. Their platform helps organizations understand the sentiments and drivers behind customer interactions, improving customer experience and operational efficiencies. With features like custom sentiment analysis, report building, and ticket routing, Idiomatic aims to turn feedback into actionable data. It supports various data sources including surveys, social media, and customer support interactions while emphasizing user-friendly integrations and ongoing insights for strategic decision making.
Platform
Features
• custom report generation
• customer feedback analytics
• integrations with multiple data sources
• sentiment analysis tailored to feedback channels
• real-time analysis and insights
• automated ticket routing based on customer issues
• multi-language support for feedback analysis
FAQs
How are you different from competitors?
We customize our labels per channel, per customer. Our contextual ML gives you specific insights that can drive action to improve CX. Competitors use general NLP models and surface high-level themes that require manual deep dives to get to action.
What kinds of data can we pull in?
We work with any form of customer feedback: phone call, emails, chats, survey responses, social media, app reviews, NPS/CSAT, etc.
Can we get other structured data into Idiomatic for additional analysis?
Yes you can! We can ingest any type of additional information (customer size, type, purchase history, location, channel, NPS rating, etc.). This segmentation allows you to zero in on customer issues that you care about.
How long does implementation take?
Typically one to two weeks. We do not typically need any engineering resources from our customer as we plug into their data sources.
How do you justify your pricing?
We are cheaper than adding headcount. Our solution is a replacement for manual efforts (i.e., deep dive reporting, manually tagging, etc.) that you end up hiring people to accomplish.
How is your labeling different from our internal tags?
Our custom labels are constructed from the raw voice of customer interactions. Therefore, we are more precise than general tags and more accurate than human applied labels.
How do you keep customer and stakeholder data secure?
At Idiomatic, keeping customer and stakeholder data secure is our top priority. We sought out third-party attestation from a qualified auditing firm.
Pricing Plans
Basic Plan
USD100.00 / per month• Customer feedback analysis
• Customer data integration
• Basic reporting
Pro Plan
USD300.00 / per month• Advanced analytics
• Custom sentiment models
• Enhanced reporting features
Enterprise Plan
USD1000.00 / per month• All features of Pro Plan
• Custom integrations and analysis
• Dedicated support
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