Gupshup
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About
Gupshup is positioned as a leading conversational engagement platform, leveraging conversational AI to enhance customer interactions throughout the lifecycle. It provides tools for conversational marketing, commerce, and support, capable of operating across over 30 messaging channels like WhatsApp, SMS, and Voice. Gupshup facilitates the creation of chatbots, personalized customer experiences, and automates customer support, enabling businesses to engage their audiences meaningfully and effectively. The platform supports various industries, including BFSI, retail, healthcare, and education, and is designed to streamline workflows through features like bot studio, agent assist, and a campaign manager.
Platform
Features
• enterprise-grade security
• ai-powered chatbots
• campaign management
• omnichannel messaging
• personalized customer interactions
• domain-specific ai models
• self-service capabilities for customer queries
• conversational marketing and commerce tools
• integration with multiple messaging channels
• agent assist for support staff
• bot studio for custom bots
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