SupportLogic
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About
SupportLogic is a robust AI-powered Support Experience Management platform designed to optimize customer support operations. The platform focuses on preventing customer escalations through proactive monitoring and actionable insights derived from customer interactions. Key offerings include Escalation Management, Sentiment Analysis, Intelligent Case Routing, and various AI-driven productivity enhancements like predictive alerts and text analytics. It enhances support efficiency by automating quality monitoring, agent coaching, and real-time performance assessments. Integration with existing ticketing systems is seamless, promoting a faster transition into an enhanced support experience. Organizations leveraging SupportLogic can expect to see reduced resolution times, improved customer satisfaction, and greater agent efficiency.
Platform
Features
• sentiment analysis
• backlog management
• intelligent case routing
• quality monitoring and coaching
• proactive alerts
• escalation management
• insights from customer conversations
• predictive alerts
• automatic quality monitoring
• predictive csat and ces scoring
• agent coaching
• summary & action
• translation powered by ai
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