MEJ Support AI
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About
MEJ Support AI is a comprehensive support ticket management tool designed to streamline customer service queries. It allows clients to create tickets effortlessly while enabling support teams to manage and resolve issues quickly. The platform supports multiple agents and provides a centralized dashboard for overseeing all customer tickets, ensuring timely responses and high satisfaction rates. MEJ Support AI is particularly beneficial for small businesses, enterprises, and automation industries.
Platform
Features
• api access for custom integrations
• centralized dashboard for managing and tracking customer support tickets
• real-time data analysis for faster resolutions
• automated ticket routing to appropriate agents
• multi-agent access for quick ticket resolution
• customization options for ticket fields and categories
• mobile app for managing tickets on the go
• integration with chatgpt for enhanced customer interactions
• comprehensive reporting for ticket management efficiency
FAQs
What channels of communication does the MEJ Support AI utilize to engage with customers?
MEJ Support AI utilizes various channels including chatbots, email, social media, and voice interfaces for engagement.
What kind of support are you offering?
For help, you can email us or raise a ticket.
Can Support AI Categorize the tickets according to the Priority ?
Yes, Support AI can categorize tickets by priority after implementing categories shown in tutorials.
How does the MEJ Support AI ensure accurate and timely responses to customer queries?
MEJ Support AI uses real-time data analysis, automated ticket routing, and proactive issue resolution to ensure timely responses.
In Support AI, is it possible to configure Webhook Settings?
Yes, you can configure webhook settings under the settings menu in Support AI.
Is it possible to add additional fields to a ticket?
You can add additional fields and modify their dimensions within the ticket field settings in the settings menu.
What is the minimum and maximum time for a response to a submitted ticket?
Response times vary based on ticket priority, but generally, responses are within 2 hours.
Pricing Plans
Enterprise Suite
Unknown Price• Unlimited Agents
• Unlimited Storage
• Custom Domain
• Sub Domain
• ChatGPT
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