AI Tech Suite

Siena AI

Hiring (12 jobs)

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About

Siena AI provides an empathic AI platform for customer service, designed to mimic human-like interactions and resolve customer queries efficiently. It autonomously handles over 80% of customer inquiries, facilitating a seamless integration with existing help desk systems. Siena enhances customer experiences by actively engaging in conversations with empathy, learning from interactions, and efficiently managing complexities in customer service. With a high customer satisfaction score of 4.81 based on extensive client feedback, Siena is positioned as a leading tool in transforming customer interactions across various industries, particularly in commerce.

Platform

Keywords

ai automation customer service empathy commerce

Task

customer service

Features

• multichannel support

• supports over 100 languages without additional training

• handles complex tasks and multiple intents effectively

• customizable ai personas for consistent brand voice

• smart routing to human agents when needed

• generative answers from multiple data sources

• fast response and resolution times

• human-like understanding and contextual awareness

• automates 80% of customer service inquiries

• empathic ai-driven interactions

Job Opportunities

Customer Success Manager

Empathic AI-enhanced customer service platform.

Remote Austin, US Denver, US New York, US Boston, US Montreal, CA Toronto, CA Seattle, US Chicago, US San Diego, US Portland, US

AI Software Engineer

Empathic AI-enhanced customer service platform.

Remote San Francisco, US London, GB New York, US Boston, US Warsaw, PL Seattle, US Kraków, PL

Lead Software Engineer

Empathic AI-enhanced customer service platform.

Remote San Francisco, US New York, US Boston, US Warsaw, PL Buenos Aires, AR Toronto, CA Philadelphia, US Sao Paolo, BR Kraków, PL

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