Lang.ai
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About
Lang.ai provides a robust AI-powered platform that enhances Customer Experience (CX) management. It helps automate and optimize customer service workflows by enabling intelligent ticket triaging, automated email responses, and granular insights into customer interactions. Designed for industries like financial services, healthtech, and eCommerce, Lang.ai integrates seamlessly with helpdesk solutions such as Zendesk and Salesforce. The platform builds trust in CX data through controlled AI processes and privacy compliance, saving businesses time and money while driving better product decisions based on customer feedback. It is especially beneficial for mid-market businesses seeking to enhance their customer service operations without increasing headcount.
Platform
Task
Features
• custom ai workflows
• automated email responses
• intelligent ticket triage
• granular insights into cx
• integration with major helpdesks
• data privacy and compliance
• proactive customer alerts
• ai for real-time insights
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