Helpoid
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About
Helpoid is a cloud-based customer experience (CX) automation platform that enables enterprises and small-to-mid-sized businesses (SMBs) to implement robotic process automation (RPA) for various front-office tasks. The platform facilitates real-time automation and conversational engagement utilizing machine learning. Users can build a range of automation tools including chatbots, feedback and survey bots, and various front-office bots. Features include a customer journey builder, design studio, private bot cloud for developing custom bots, and extensive segmentation tools for precise targeting. Helpoid aims to enhance user interaction throughout the customer purchase journey, optimize conversions, and enable efficient engagement through actionable insights and historical data. It also offers a marketplace with numerous ready-made bots and customizable templates, along with various pricing plans that cater to different business sizes and needs.
Platform
Task
Features
• machine learning
• design studio
• real-time automation
• interactive chatbots
• feedback & survey bots
• user context engagement
• usage pattern tracking
• micro-moments engagement
• user intent analysis
• private botcloud
• data hub + segment builder
• customer journey builder
• conversational engagement
FAQs
What are MAUs and how are they counted?
MAU is an acronym for Monthly Active Users, representing unique users visiting your website during a calendar month.
How is an impression counted?
Every time a Helpoid bot displays any interactive unit, it counts as 1 impression.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan anytime, with unused impressions carrying over upon upgrading.
How does the 14-day free trial work?
The trial provides access to all features for 14 days with no credit card required. It includes 3000 MAUs and 10,000 impressions.
What happens at the end of a 14-day trial?
You can opt for a plan of your choice, and your trial account will convert to a permanent account if you decide to purchase.
Pricing Plans
Basic
USD29.00 / per month• 50K Bot impressions
• 10K MAUs
• 3 Bots
• 1 User account
• 1 App/website
• All standard features
Growing
USD79.00 / per month• 150K Bot impressions
• 30K MAUs
• 10 Bots
• 2 User accounts
• 2 Apps/websites
• All standard features
Professional
USD199.00 / per month• 500K Bot impressions
• Unlimited MAUs
• Unlimited Bots
• 5 User accounts
• 5 Apps/websites
• API access
• Dedicated account manager
• All standard features
Enterprise
USD2499.00 / per month• High volume impressions
• High volume MAUs
• Unlimited Bots
• Unlimited User accounts
• Unlimited Apps/websites
• API access
• Dedicated account manager
• Custom integrations
• White glove service
• All standard features
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