Forethought
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About
Forethought is an AI-powered platform designed to revolutionize customer support by automating responses, prioritizing inquiries, and assisting agents. Its advanced solutions enable businesses to handle a high volume of support tickets instantly while improving overall customer experience. Through features like intent detection, real-time performance tracking, and interactive insights, Forethought optimizes workflows for E-commerce, SaaS, FinTech, and more. The platform not only helps in resolving repetitive inquiries but also frees agents to focus on complex cases, resulting in higher productivity and customer satisfaction. Forethought boasts robust security and compliance measures and seamlessly integrates with various customer support systems.
Platform
Task
Features
• multilingual support
• advanced security measures
• real-time insights tracking
• knowledge base article generation
• advanced ticket insights
• ai agent for email
• ai agent for chat
FAQs
Do you run a free trial?
Yes, we offer a Proof of Value (POV) instead of a traditional free trial.
How are deflections calculated?
Deflections are measured by interactions resolved by our AI without involving an agent.
How does pricing work?
Our pricing model includes platform access fees and a usage cost based on deflection volume.
What integrations does Forethought offer?
Forethought integrates with a variety of platforms ensuring seamless connectivity with existing workflows.
Pricing Plans
Basic
Free Plan• AI agent for chat
• AI insights
• Workflows
• Out-of-the-box Triage
• Security standards compliance
Professional
Free Plan• AI agent for email
• Advanced ticket insights
• Build custom Triage models
• Multilingual support
Enterprise
Free Plan• Knowledge base article generation
• Advanced security
• 24/7 expert assistance
• Ongoing technical services
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