Knowledge Base Software
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About
Knowledge Base Software offers an AI-powered platform designed to provide lightning-fast customer support and self-service capabilities. Its AI search feature enables customers to receive quick answers without scrolling through articles, while the platform allows for the creation of multiple knowledge bases that can be managed from a single dashboard. Users can easily generate content with AI assistance, automate customer service, and enhance their support teams' efficiency by reducing response times and managing knowledge effectively. The software is suitable for businesses of all sizes, offering a free 14-day trial without a credit card requirement. Key features include unlimited articles and users, multilingual support, and comprehensive analytics, making it ideal for improving customer engagement and support services.
Platform
Task
Features
• multi-language support
• analytics and reporting
• 24/7 customer support
• customization options for branding
• automated article generation
• ai search for faster answers
• integration with livechat
FAQs
What is a knowledge base?
A knowledge base is a centralized repository of information for both internal use and customer support, allowing users to find answers to their queries independently.
How to create a knowledge base?
Choose a platform, identify purpose and scope, organize content, and write clear articles.
What makes a good knowledge base?
User-friendly navigation, well-organized content, concise articles, regular updates, and visual aids.
Is knowledge base software expensive?
Costs vary based on platforms, customization, and maintenance, ranging from free to premium options.
Pricing Plans
Monthly
USD59.00 / per month• 1 knowledge base included
• Unlimited articles
• Unlimited users
• AI content editor
• Customization options
• QuickAnswer functionality
• Analytics
Annual
USD49.00 / per month• 1 knowledge base included
• Unlimited articles
• Unlimited users
• AI content editor
• Customization options
• QuickAnswer functionality
• Analytics
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