Mavenoid
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About
Mavenoid is an AI-powered product support platform that helps companies offer superior customer support. It provides a virtual assistant, dynamic help center, voice assist, live support, and robust analytics. Its AI understands complex product questions and guides users through product selection, troubleshooting, and part ordering. Mavenoid boasts high self-service resolution rates, reducing live chat interactions and improving efficiency. The platform is used by leading product companies and offers a quick implementation time and significant ROI.
Platform
Task
Features
• multilingual support
• insights & analytics
• dynamic help center
• live support
• virtual assistant
• ai-powered product support
• voice assist
• step-by-step troubleshooting instructions
FAQs
How does Mavenoid's AI understand complex product questions?
Mavenoid's AI is built to understand complex product questions, offering solutions for product selection, troubleshooting, and part ordering.
What is Mavenoid's self-service resolution rate?
Mavenoid offers self-service resolution rates above 58%, reducing live chat support and improving customer experience.
How long does it take to implement Mavenoid?
From demo to go-live, Mavenoid typically takes 1 month to implement.
What is the return on investment for Mavenoid?
Mavenoid has demonstrated a 273% ROI over a 3-year period, according to Forrester's Total Economic Impact Study.
Job Opportunities
Senior Fullstack Engineer
AI-powered product support platform offering virtual assistants, help centers, and analytics to improve customer service and reduce support costs.
Benefits:
Meal allowance
Sponsored social activities
Custom home office setup
Remote-first work environment
Health insurance (Europe & US variations specified), Swedish-style vacation (25+ days), Unlimited sick days, Fitness fund, Meaningful equity (stock options), Continuous learning
Experience Requirements:
Experience with complex problem solving
Technical skills (for some roles)
Other Requirements:
Self-discipline
Motivation
Ability to work independently and in a team
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