Spiral
Click to visit website
About
Spiral is an AI-driven tool designed to enhance customer experience by automatically detecting and categorizing customer issues across multiple channels. It scans millions of customer interactions such as emails, phone calls, live chats, and reviews to identify and prioritize emerging problems. With integration capabilities, powerful analytics, and a focus on customer-centric solutions, Spiral helps organizations improve their response to customer feedback and ultimately enhance product development. Its dashboard provides a comprehensive view of customer issues, enabling companies to act quickly on insights gathered from diverse feedback sources. Spiral also features blind spot monitoring, allowing it to detect emerging issues that might otherwise go unnoticed. Most importantly, it requires minimal setup and integrates easily with various CRM systems, providing insights in real-time. Whether for individual users or large enterprises, Spiral is built to transform customer feedback into tailored solutions, prioritizing issues for business alignment.
Platform
Task
Features
• powerful analytics dashboard
• ai-driven issue detection
• fast root cause analysis
• blind spot monitoring
• omnichannel feedback integration
FAQs
How can I start using Spiral? How long does it take to set up?
Spiral can begin with as few as one channel; clients gain full access to the dashboard in 2-3 weeks after onboarding.
What CRMs and feedback platforms does Spiral integrate with?
Spiral integrates with popular or homegrown CRMs and cloud contact centers for seamless data flow.
Can I try before I buy?
Yes, Spiral offers free technical validations to try before purchasing.
What channels can Spiral scan?
Spiral scans any feedback channel collecting customer text or audio, including live chats, emails, and reviews.
How does Spiral rapidly root cause issues?
Spiral associates identified symptoms with relevant anomalies and metadata to quickly highlight root causes.
Pricing Plans
Bug Hunter
USD2000.00 / per month• Up to 10 users
• Up to 4 Feedback Channels
• Real-Time Tracking
• Full report
• All detected insights
Issue Vulture™
USD2000.00 / per month• Unlimited users
• Unlimited Feedback Channels
• All detected insights
• Public and Private customer feedback scan
• Full report
Job Opportunities
AI-powered customer issue detection tool that analyzes feedback data for actionable insights.
Benefits:
AI-powered customer issue detection tool that analyzes feedback data for actionable insights.
Benefits:
AI-powered customer issue detection tool that analyzes feedback data for actionable insights.
Benefits:
Average Rating: 0.0
Average Rating: 0.0
5 Stars:
0 Ratings
4 Stars:
0 Ratings
3 Stars:
0 Ratings
2 Stars:
0 Ratings
1 Star:
0 Ratings
User Ratings
No ratings available.
Sign In to Rate this Tool
Related Tools
Featured Tools
TiramAi
Create user personas and user stories quickly with TiramAi's AI-powered solutions.
View Details
Dezyn
Interactive architectural diagram tool with AI-powered features for flowcharts and cloud architectures.
View Details
SayIntentions.AI
The Future of AI for Aviation Simulation. Experience Immersion Like Never Before! - AI Air Traffic Control - AI CabinCrews - AI TourGuides - AI Mentors
View Details
AI Math Solver
A powerful AI tool for solving complex math problems with step-by-step explanations and support for photo upload.
View Details
Sherloq
A collaborative SQL management platform for data teams, enabling efficient query sharing and organization.
View Details
AutoKT
Automate and enhance your documentation with AI-driven solutions for knowledge transfer.
View Details