Chatwoot
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About
Chatwoot is an open-source, AI-driven customer support platform aimed at enhancing the user experience during customer support interactions. It provides various features like self-service tools for customers, including a universal search interface, live chat SDK, and AI recommendations for agent productivity. With its capabilities for auto triaging conversations, natural language search, and smart compose for help center articles, Chatwoot streamlines the support workflow. Additionally, it supports self-hosted installations ensuring data control and security compliance. The platform is SOC 2 Type II compliant, emphasizing its commitment to data protection. Chatwoot serves as an alternative to solutions like Intercom and Zendesk, making it a versatile tool for modern support teams worldwide.
Platform
Task
Features
• natural language search
• reply suggestions
• soc 2 type ii compliance
• open-source flexibility
• switch between llms
• universal search interface
• self-hosted installations
• smart compose for help center articles
• intelligent housekeeping
• auto triage conversations
• live chat sdk
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