Shipped AI
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About
Shipped AI offers automated customer service solutions tailored for ecommerce, streamlining complex post-purchase issues through an AI CX decision engine. Designed for high-growth retailers, it provides personalized resolutions for issues such as late shipments, return exchanges, and order adjustments. With support for multiple platforms including Shopify and Salesforce Commerce Cloud, Shipped AI also emphasizes environmental responsibility with carbon-neutral offsets. It ensures high customer satisfaction ratings and reduced support costs, promising a seamless integration within two days. The tool features an omni-channel support approach, including voice AI, for a holistic customer experience.
Platform
Task
Features
• delivery assurance
• climate protection
• return & exchange
• order adjustments
• global tracking + upsell
• invisible ai cx decision engine
• multi-channel support including voice ai
• automated complex workflow resolution
• unified data for customer experience
• personalized customer service across multiple languages
FAQs
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Do you integrate with our merchant platform?
What kinds of delivery issues do you allow?
Do I have to use the entire suite?
What are the implementation timelines?
What analytics capabilities do you have?
Will our customers know we’re using Shipped Suite?
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