AimHappy
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About
AimHappy is a Zendesk app designed to enhance customer service by understanding customer sentiment. It allows users to monitor ticket sentiment, view dashboards showing customer happiness over time, and enable focused responses to boost overall customer satisfaction. AimHappy Lite is always free, providing insights into customer happiness without any cost, while a paid version offers more advanced features like a comprehensive dashboard, TV mode, and ticket analysis. Additionally, AimHappy integrates with various third-party tools and uses machine learning for sentiment analysis. AimHappy is committed to maintaining high social and environmental standards as a Certified B Corporation.
Platform
Task
Features
• free forever plan available
• integration with zendesk and other third-party tools
• auto-prioritization of tickets based on sentiment
• dashboard for monitoring customer happiness
• sentiment analysis of customer tickets
FAQs
How do I upgrade from AimHappy Lite to AimHappy?
AimHappy is available to install via the Zendesk Marketplace.
Where is my data stored?
We do not store any customer ticket information, only the ticket ID, status, and sentiment.
How do you know the sentiment of the ticket?
We use machine learning to analyze emails and assign sentiment scores.
Can you auto-reply to my tickets?
We have an automated reply system available in AimHappy Pro.
Which browsers do you support?
We support evergreen browsers like Chrome, Edge, Firefox, and Safari.
Pricing Plans
AimHappy Pro
USD6.00 / per agent, per month• Advanced dashboard view
• TV mode
• Ticket analysis view
• Custom solutions integration
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