Support Sidekick
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About
Support Sidekick utilizes AI and historical data from Zendesk to assist support teams by generating pre-written responses, summarizing tickets, and providing relevant context. This tool aims to enhance the response quality, reduce cost-per-ticket, and increase overall customer satisfaction by allowing agents to focus on more impactful customer interactions rather than repetitive tasks. Features include pre-written responses, smart summaries, and an analysis of previous tickets to provide context. It also offers a step-by-step process for handling incoming tickets, aiming to streamline support operations and improve efficiency.
Platform
Task
Features
• automatic ticket summarization
• ai-generated pre-written responses
• analysis of previous tickets for context
• magic macros for quick replies
• smart summaries for tickets
Pricing Plans
Starter
USD50.00 / per month• Unlimited tickets analyzed
• Up to 500 tickets pre-written
• Up to 500 summaries/mo.
• Relevant Conversations shown
• Unlimited users
• 60-day money back guarantee
Standard
USD100.00 / per month• Unlimited tickets analyzed
• Up to 1000 tickets pre-written
• Up to 1000 summaries/mo.
• Relevant Conversations shown
• Unlimited users
• 60-day money back guarantee
Plus
USD150.00 / per month• Unlimited tickets analyzed
• Up to 1500 tickets pre-written
• Up to 1500 summaries/mo.
• Relevant Conversations shown
• Unlimited users
• 60-day money back guarantee
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