Voyc
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About
Voyc is a powerful AI-driven software tool focused on conversation intelligence and compliance monitoring, particularly tailored for financial services firms. Its main features offer businesses the ability to monitor 100% of customer interactions, providing key insights to drive operational excellence and better customer experiences. The system enhances compliance efforts by minimizing the risk of breaches across all interactions, leveraging real-time analytics, integrated workflows, and augmented quality assurance to ensure thorough oversight of customer service practices. Trusted by numerous industry leaders, Voyc emphasizes the importance of care and consistency in all customer interactions, establishing a vital link between companies and their customers. Its founders brought this vision to life by identifying a gap in existing technology and developing a comprehensive solution to monitor and enhance customer service outcomes effectively.
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Keywords
Features
• compliance monitoring
• conversation intelligence
• integrations
• dashboards
• alerts
• real time analytics
• augmented quality assurance
• workflows & comments
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