VOCALLS
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About
VOCALLS is a powerful AI-driven voice-first contact center platform designed to automate customer interactions and enhance agent productivity. Established in 2017, it has successfully automated over 50 million conversations annually with a remarkable 92% success rate and a 65% reduction in average handling time (AHT). The platform integrates advanced natural language processing to streamline various customer service processes, enabling businesses to attend to customers efficiently across multiple channels. It provides solutions that empower agents, improve customer trust, and reduce churn by resolving issues quickly without wait times. VOCALLS is recognized internationally, having received notable accolades including multiple Contact Center Awards, and partners with Deloitte to advance AI automation. The platform caters to diverse industries such as financial services, e-commerce, logistics, and telecommunications, keeping customer experience at the forefront.
Platform
Features
• voicebot solutions
• omnichannel coverage
• 24/7 inbound and outbound communication
• reduced average handling time (aht)
• increased call capacity
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