Kodif
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About
Kodif is an AI-driven customer support automation solution designed to transform customer interactions into brand loyalty through full lifecycle automation. It features an AI Agent Copilot and a Customer Autopilot to help teams manage workloads more efficiently, support ticket optimization, self-resolution for customers across digital channels, and insightful analytics. Industries served include e-commerce, healthcare, and logistics, allowing enterprises to boost customer satisfaction (CSAT), improve agent productivity, and streamline support processes. Kodif's automation capabilities include chat and SMS GenAI resolution, email automation, self-guided forms, and integration with various customer experience platforms, making it suitable for organizations aiming to enhance their customer experience. Case studies highlight success stories from Trust Wallet and Good Eggs, showcasing significant improvements in operational efficiency, customer satisfaction rates, and reduced ticket handling times.
Platform
Task
Features
• workflow automation
• data security compliance
• ai agent copilot
• customer autopilot
• proactive engagement
• self-guided forms
• genai email automation
• chat/sms genai resolution
• support ticket optimization
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