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1hero.ai

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About

1hero.ai is an autonomous customer service chatbot designed for e-commerce platforms. It connects to multiple customer support channels and enables businesses to respond to post-sales and pre-sales inquiries instantaneously. With capabilities in over 85 languages, 1hero allows for 24/7 support, making it an efficient tool for handling customer inquiries without the need for a dedicated team in every language. Its features include deep integration with e-commerce platforms like Shopify, email integration that fetches and generates replies, and intelligent virtual assistant capabilities for phone support. Customers can choose between draft mode or full auto mode for message handling and receive tailored responses based on previous interactions. Additionally, 1hero automates tasks like order management, refund automation, and shipping label generation, ultimately optimizing costs by reducing support operation expenses by up to 95%.

Platform

Keywords

automation e-commerce customer service ai chatbot multilingual support

Task

customer service

Features

• customizable workflows

• 24/7 multilingual support

• ai-driven chatbot

• automated refunds and order management

• generates return labels

• cost optimization for customer support

• draft mode and full auto mode

• responds across various channels

• phone support

• integrates with e-commerce platforms

Pricing Plans

Explorer

• 20 emails per month

• Free

• GPT-3.5 API

• Only draft mode

• Avg reply time 120 minutes

• Gmail integration

• Shopify integration

Pro

USD0.10 / per response generated min $12 per month

• 120 emails per month

• All from Explorer Plan

• GPT-4 API

• Autopilot mode

• FB Messenger & Instagram DM

• Smart filters

Social Media

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