Desku
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About
Desku is an AI-powered customer service platform offering live chat, ticketing, chatbot automation, and integrations with social media and e-commerce stores. It aims to provide unified and efficient customer support, boosting agent productivity and customer loyalty. Desku offers plans for startups, teams, and businesses, with features like AI-powered response generation, knowledge base creation, and workflow automation. The platform also offers comparisons against competitors like Intercom and Gorgias, highlighting its affordability and advanced AI capabilities.
Platform
Task
Features
• ai assistant
• shared inbox
• ai chatbot
• knowledge base
• workflow automations
• live chat
• ticketing system
• saved replies
FAQs
How is Desku's pricing structured?
Desku offers Startup, Team, and Business plans tailored to operational sizes. All plans include unlimited tickets and customer access.
Does Desku include additional fees for usage?
Desku's charges are primarily plan-based, with additional fees for specific advanced features.
What does the free trial at Desku include?
Desku's free trial provides full access to select features for 14 days, no credit card required.
How can I adjust my Desku plan or modify the number of seats?
Adjust Desku plans and seat numbers via settings and billing sections.
Could you explain what 'Eva Ai' is in Desku's context?
Eva Ai is Desku's AI-powered bot; it automates customer support and offers assistance across the platform.
Is there any additional cost for tickets?
No extra charges for emails or tickets; Business and Team plans have a 100,000 email/month Fair Usage Policy (FUP).
Pricing Plans
Team
$39.00 / per month• Unlimited Tickets
• Unlimited Customers
• Unlimited Email Addresses
• Shopify Integration
• WooCommerce Integration
Business
$59.00 / per month• Unlimited Tickets
• Unlimited Customers
• Unlimited Email Addresses
• Facebook Integration
• WhatsApp Integration
• Shopify Integration
• WooCommerce Integration
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