Desku
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About
Desku is an AI-powered customer support software designed for ecommerce and SaaS businesses. It offers a range of features such as live chat, efficient ticket management, no-code chatbot building, and self-service knowledge bases. Desku aims to automate 70% of customer inquiries, boosting lead conversion and enhancing customer engagement and loyalty. The platform provides various integrations for ecommerce platforms like Shopify, WooCommerce, Ecwid, and more, allowing seamless management of customer support. With plans tailored for different business sizes, Desku includes a free forever plan and paid options that offer advanced functionalities. The tool is positioned as an affordable alternative to other customer support services, making it suitable for startups and small teams.
Platform
Task
Features
• no-code chatbot builder
• omnichannel communication
• automates customer inquiries
• live chat messaging
• efficient ticket management system
• self-service knowledge base
• integrations for major ecommerce platforms
• ai-assisted customer service
FAQs
How is Desku's pricing structured?
Desku offers tailored plans: Startup, Team, and Business. Each plan suits different sizes of operations, all offering unlimited tickets and customer access.
Does Desku include additional fees for usage?
Desku’s charges are based on the plan chosen, with additional fees depending on the usage of certain advanced features.
What does the free trial at Desku Has?
Desku’s free trial offers full access to selected features for 14 days without requiring a credit card.
How can I adjust my Desku plan or modify the number of seats?
Desku allows easy adjustments between plans and the number of seats through the settings and billing sections.
Could you explain what 'Eva Ai' is in Desku's context?
Eva Ai is Desku’s AI-powered bot, providing automated customer support and assistance features across the platform.
Pricing Plans
Free Forever
Free Plan• Unlimited tickets
• Unlimited customer access
• Basic Chatbot
• Workflow Automation
Startup
USD19.00 / per user per month• 5 Email Addresses
• Unlimited Tickets
• Basic Chatbot
• Workflow Automation
• CSAT Monitoring
Team
USD39.00 / per user per month• Unlimited Email Addresses
• Unlimited Tickets
• Eva AI Assistant
• Shared Inbox
• Knowledge Base
Business
USD59.00 / per user per month• Unlimited Email Addresses
• Unlimited Tickets
• Advanced AI Functions
• Integrations with Facebook, WhatsApp, and more
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