Intercom
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About
Intercom offers a complete AI-first customer service solution that allows businesses to deliver fast support, ensuring customer satisfaction while keeping service costs low. Used by over 25,000 companies, including names like Atlassian and Amazon, it facilitates automation and human support, enabling organizations to engage effectively across various channels. With features like chatbots, ticketing systems, an AI Copilot, and a comprehensive Help Center, Intercom aims to enhance overall customer experiences and streamline support processes. The platform is especially beneficial for teams looking to reduce repetitive inquiries and improve operational efficiencies through advanced AI automation and insights.
Platform
Task
Features
• multilingual support
• analytics and reporting
• live chat
• automation workflows
• customizable bots
• help center articles
• ai customer support
FAQs
How does the free trial work?
Intercom’s free trial requires no credit card. You will have access to all features in the first 14 days, after which you can provide payment details to continue.
What payment methods does Intercom accept?
We accept all major credit cards for online customers. For ACH or wire payments, please contact sales.
Does Intercom offer discounts for startups?
Yes, Intercom offers an Early Stage program for eligible startups.
What features does the AI Agent offer?
The Fin AI Agent provides instant, accurate answers for customers 24/7 via live chat and email.
How can I change my plan or the number of seats?
You can upgrade or downgrade plans and add/remove seats through the Billing settings in your account.
Pricing Plans
Essential
USD29.00 / per seat/month• Shared inbox
• Fin AI Agent
• Ticketing system
• Fin AI Copilot
• Macros
• AI Compose
• Public help center
• Unlimited articles
• Basic automation
• Proactive support
Advanced
USD85.00 / per seat/month• Shared inbox
• Fin AI Agent
• Team inboxes
• Fin AI Copilot
• Ticketing system
• AI Compose
• AI Autofill
• AI Summarize
• Public help center
• Tickets portal
• Private help center
• Unlimited articles
• Proactive support
• Side conversations
• Multilingual help center
• Workflows for advanced automation
Expert
USD132.00 / per seat/month• Shared inbox
• Fin AI Agent
• Team inboxes
• Fin AI Copilot
• Ticketing system
• AI Compose
• AI Autofill
• AI Summarize
• Public help center
• Tickets portal
• Private help center
• Unlimited articles
• Proactive support
• Side conversations
• Multilingual help center
• Workflows for advanced automation
• Multiple help centers
• Workload management
• Multibrand messenger
• Single sign-on
• Real-time dashboard
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