JustReply
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About
JustReply is an innovative customer support tool built specifically for teams that utilize Slack. This service allows companies to manage, respond to, and resolve customer inquiries directly within their Slack workspace, making customer support more efficient and integrated for smaller teams. The platform features a minimalist inbox to prioritize conversations, smart editing for support articles, and macros for quick responses to frequently asked questions. Its help center offers customizable templates, and the tool supports various communication methods such as live chat, email, voice, and video. JustReply enhances team collaboration and drives quicker ticket resolutions, aiming primarily at startups and small businesses.
Platform
Task
Features
• live chat support
• email support
• shared inbox
• smart editor
• powerful search
• slack workflow
• flexible chat widget
• helpcenter templates
• chat widget
• speedy macros
• minimalist inbox
• beautiful helpcenter
FAQs
What is JustReply?
JustReply is a customer support tool built for teams that use Slack, allowing support conversations to be managed within Slack.
Can I use JustReply within Slack?
Yes! JustReply integrates seamlessly with Slack for managing and responding to customer support tickets.
What is a customer support tool?
A customer support tool is a software platform for managing customer interactions and support requests.
Is JustReply like Intercom, Zendesk, and Helpscout?
Yes, but JustReply is tailored for smaller teams using Slack, offering a different pricing structure suitable for startups.
How does your pricing work?
JustReply offers simple and fair pricing with no hidden costs or cancellation periods.
Pricing Plans
Pro Plus
USD39.00 / per seat per month• Custom helpcenter domain
• Remove branding
• Roles and permissions
Enterprise
USD59.00 / per seat per month• Single Sign On (SSO)
• Dedicated account manager
• Developer API
Enterprise
USD499.00 / per month• Unlimited users
• Single Sign On (SSO)
• Dedicated account manager
• Developer API
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