Vidyard

Benefits:

• Work-life Integration

• Competitive Pay & Benefits

• Wellness Your Way

• Mental Health Support

• Parental Leave Top-Up

Experience Requirements:

• 5+ years of experience in customer-facing account management roles

• Experience in sales or sales development

• Previous experience in a B2B SaaS environment

Other Requirements:

• Strong problem-solving, negotiation, and commercial skills

• A high degree of resourcefulness, flexibility, and adaptability in fast-paced environments

• Excellent verbal, written, and interpersonal communication skills

Responsibilities:

• Own and manage a portfolio of high-value, complex enterprise customers, acting as their strategic business partner.

• Proactively address at-risk customers, mitigating churn by engaging with them at critical points in the customer lifecycle.

• Collaborate with cross-functional account teams to drive customer engagement and ensure value realization.

• Build and maintain influential relationships with customers with highly complex use cases, from end users to executive sponsors, to ensure a best-in-class customer experience.

• Actively monitor adoption, analyze data/metrics/industry trends, and develop strategies that maximize the value customers derive from Vidyard.

Benefits:

• Work-life Integration

• Competitive Pay & Benefits

• Wellness Your Way

• Mental Health Support

• Parental Leave Top-Up

Experience Requirements:

• Data Engineering Expertise (2+ Years of Experience)

Other Requirements:

• Data Modelling Expertise

• Decisive in Ambiguity

• Communication Champion

• Collaboration Across Teams

• Quality Leader

Responsibilities:

• Leading key projects enhancing our data pipeline and roadmap while assessing cutting-edge technologies.

• Promoting the adoption of internally developed tools through engaging with users, creating comprehensive guides, and ensuring the tool integrates well with existing systems.

• Ensuring code development and review meet our high standards.

• Participating in our incident management process.

• Integrating cost-effectiveness and security considerations into our data practices

Benefits:

• Work-life Integration

• Competitive Pay & Benefits

• Wellness Your Way

• Mental Health Support

• Parental Leave Top-Up

Experience Requirements:

• ~6 years of sales experience

• Growth mindset

• Deep understanding and experience across the full sales lifecycle

• Solid understanding of SaaS concepts such as ARR, AOV, MRR, Churn, etc.

• Track-record of over-achieving quota/targets

Other Requirements:

• Excellent written, verbal and presentation skills

• Experience with prospecting into your book of business and creative approaches

• CRM experience, preferably Salesforce

Responsibilities:

• Own and manage a territory of high-value and complex customer accounts responsible for new revenue growth (ARR) and gross retention(GRR)

• Creation and execution of structured account plans designed to help our customers understand the value they’re receiving from their Vidyard usage, with the goal to expand Vidyards solutions and the value their organization would receive with conviction and prescription

• Accountable for creating self-generated pipeline by prospecting and expansion activity to drive upsell and cross-sell opportunities

• Lead the renewal negotiation process directly with customers from requirements gathering to the finalization of agreements

• Actively coordinate with Customer Success to address at-risk customers, negotiating renewals to mitigate downsell or churn and focused joint priority accounts