Macha AI
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About
Macha AI offers intelligent AI support agents powered by GPT-4o that help businesses provide efficient customer service. It integrates with popular customer service platforms like Zendesk, Gorgias, and ecommerce platforms like Shopify to automate ticket responses, support inquiries, and enhance customer experience. Macha AI empowers agents by assisting them in drafting responses, analyzing past ticket data, and categorizing incoming inquiries. This solution not only improves response times and customer satisfaction but also allows businesses to significantly automate their support processes. Macha AI provides easy onboarding with dedicated account managers and controlled testing environments to ensure successful implementations. Its various plans cater to different business needs, offering features like AI-assisted replies, sentiment analysis, and integration with existing help center articles and macros.
Platform
Task
Features
• multilingual support
• a/b testing
• sentiment analysis
• real-time support
• automated ticket responses
• data-driven insights on ticket automation
• dedicated account manager for onboarding and support
• integration with customer support platforms
• ai agent for livechat
• ai assistant for zendesk
Pricing Plans
Starter
USD49.00 / per month• Upto 250 replies
• Dedicated Success Manager
• 50 Free Responses
• Agent workspace Zendesk app
• AI assisted replies
• Respond in 80+ languages
• Ticket summarization and intent analysis
• Suggested macros and articles
• Sentiment analysis
• Help center integration
• Additional knowledge base
• Macros integration
• Past tickets integration
• Shopify products integration
• Shopify orders integration
• Dedicated account manager
• AI personas
• AI training and optimization
• AI models powered by GPT-4o
• Ticket summaries
• AI & ticket analytics
• Unlimited dashboard access
Professional
USD99.00 / per month• Upto 750 replies
• Dedicated Success Manager
• 50 Free Responses
• Agent workspace Zendesk app
• AI assisted replies
• Respond in 80+ languages
• Ticket summarization and intent analysis
• Suggested macros and articles
• Sentiment analysis
• Help center integration
• Additional knowledge base
• Macros integration
• Past tickets integration
• Shopify products integration
• Shopify orders integration
• Dedicated account manager
• AI personas
• AI training and optimization
• AI models powered by GPT-4o
• Ticket summaries
• AI & ticket analytics
• Unlimited dashboard access
Plus
USD249.00 / per month• Upto 2000 replies
• Dedicated Success Manager
• 50 Free Responses
• Agent workspace Zendesk app
• AI assisted replies
• Respond in 80+ languages
• Ticket summarization and intent analysis
• Suggested macros and articles
• Sentiment analysis
• Help center integration
• Additional knowledge base
• Macros integration
• Past tickets integration
• Shopify products integration
• Shopify orders integration
• Dedicated account manager
• AI personas
• AI training and optimization
• AI models powered by GPT-4o
• Ticket summaries
• AI & ticket analytics
• Unlimited dashboard access
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