Open Customer Support
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About
Open Customer Support is an advanced AI-powered platform designed to manage customer inquiries through web, phone, email, and messaging apps like WhatsApp. The service can autonomously resolve 60-80% of customer support issues while reducing operational costs significantly. It provides a unified inbox for various communication channels, features AI capabilities for complex issues, and includes human escalation for unresolved cases. Open boasts significantly lower costs compared to competitors like Zendesk, with pricing structures based on performance rather than seat count. The platform also focuses on security, compliance, and customer care, ensuring a balance of automation and human touch. It is backed by prominent investors and aims to be a cost-effective solution for customer support needs.
Platform
Task
Features
• security and compliance features
• flexible integration with multiple platforms
• ai email and phone support
• call intelligence with live summaries
• human escalation for unresolved issues
• ai handling of level 2 and level 3 tickets
• omnichannel customer support
FAQs
What is Open?
Open is an AI-powered customer support platform that can handle your company's support inflow via phone, web, WhatsApp, and email.
What do you mean by 'on autopilot'?
Can Open take actions?
Can I use it with Zendesk or Intercom?
Pricing Plans
Pay Per Resolution
USD0.50 / per resolution• Pay as you go model
• Unlimited seats
• AI-powered support
• Complex issue resolution
• Human handoff for difficult problems
AI Phone Support
USD0.07 / per minute• AI voice for calls
• Call recordings
• Unlimited transcriptions
Email Support Plan
USD0.00 / per email after 10k• AI email sequencing
• Transactional and marketing emails
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