Balto
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About
Balto is a real-time guidance platform designed for contact centers. It leverages AI to provide agents with the necessary prompts and insights during customer calls, enhancing performance and customer interaction outcomes. Balto enables seamless integration with a variety of telephony systems, automates note-taking, and offers real-time coaching features. Companies that adopt Balto typically see significant improvements in sales performance and customer satisfaction metrics. The platform aims to scale excellent conversations throughout the organization using behavior change techniques, helping agents achieve better results on every call.
Platform
Features
• automated note-taking
• user-friendly setup and maintenance
• enhances customer satisfaction and sales performance
• scoring and analytics for performance improvement
• dynamic prompts and checklists for effective communication
• integration with major ccaas systems
• real-time coaching capabilities
• real-time guidance for agents
FAQs
Who is Balto for?
Balto is designed for B2C contact center teams directly impacting revenue through customer interactions.
Can I use Balto for inbound/outbound calls?
Yes, Balto works with both inbound and outbound teams and can automatically switch playbooks.
How does Balto compare to other speech analytics tools?
Unlike other tools that analyze calls after they happen, Balto provides real-time guidance during calls.
What do I need to use Balto?
You need a softphone system like RingCentral, regular headsets for agents, and Windows or Mac computers.
How much time does it take to set up Balto?
Most integrations take roughly 45 days; new integrations may take about 60 days.
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