Abstrakt
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About
Abstrakt is a cutting-edge call center platform that empowers agents by offering real-time guidance, automating quality assurance (QA) processes, and leveraging conversation intelligence. The tool facilitates seamless integration with existing workflows, thereby enhancing business outcomes by providing immediate assistance during calls. Users can benefit from features such as automated QA, sentiment analysis, and post-call automation. Abstrakt boasts impressive metrics, including a 63% reduction in ramp time, a 27% increase in customer satisfaction scores (CSAT), and improved accuracy in QA assessments. Its development was inspired by the founder's recognition of the potential for real-time technology in call coaching, and it prides itself on a unique blend of artistic and scientific elements. Abstrakt also emphasizes its commitment to compliance and enhances training for customer service and sales teams, showcasing its effectiveness through various customer success stories.
Platform
Task
Features
• sentiment analysis
• conversation intelligence
• integrations with existing tools
• real-time call guidance
• automated qa
• post-call automation
FAQs
Does Abstrakt use AI to guide agents?
Yes, Abstrakt uses AI to guide agents in real time, ensuring they have access to the most relevant information during calls.
How long does Abstrakt keep my data/calls?
Abstrakt retains call data based on specific business needs and regulations, but exact duration specifics should be confirmed directly with support.
Can Abstrakt redact sensitive info from the transcript and audio file?
Yes, Abstrakt can redact sensitive information from transcripts and audio files to maintain customer privacy.
Does Abstrakt leverage Generative AI?
Yes, Abstrakt incorporates Generative AI in its features for enhanced conversational capabilities.
How does Abstrakt access the call audio?
Abstrakt accesses call audio through direct integrations with supported telephony systems.
How fast is Abstrakt’s 'real-time' technology?
Abstrakt’s technology reacts in real-time with a response time as fast as 0.2 seconds during calls.
Why should we consider Abstrakt instead of building in-house?
Abstrakt provides specialized solutions that are highly sophisticated compared to standard in-house alternatives, offering streamlined integration with existing systems.
Is data housed in my country possible if I’m outside the U.S.?
Yes, Abstrakt provides options for data localization to meet local regulations if requested.
How accurate is the transcript?
The accuracy of Abstrakt's transcripts is high, enabling easy review and ensuring compliance.
Is there a phone system associated with Abstrakt?
No, Abstrakt does not come with a specific phone system as it integrates with various existing systems.
Is the transcript available without the audio recording?
Yes, transcripts can be accessed independently from audio recordings when necessary.
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