UChat
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About
UChat is an omni-channel chatbot platform for small businesses, allowing you to engage customers 24/7 across 12+ social channels. It features a visual, no-code drag-and-drop flow builder for creating advanced conversations, AI integrations (OpenAI/ChatGPT & Dialogflow), and built-in e-commerce capabilities. UChat centralizes inboxes and live chat, enabling seamless human takeover and offers a range of integrations. Pricing includes a free plan and monthly/annual options with add-ons for extra users, bots, and features. The platform is GDPR & HIPAA compliant.
Platform
Task
Features
• powerful automation
• broadcast
• library of templates
• connect to 12+ channels
• visual logic
• seamless human takeover
• advanced building blocks
• drag & drop flow builder
FAQs
Do you have a free trial plan?
Yes we do you can sign up for a 14-day full access trial here.
What happens when my free trial is over?
When this happens you have two choices. Either upgrade to a paid plan or enjoy our free plan instead.
Are there additional charges for WhatsApp?
UChat support you to use offical Cloud API or regular business providers like 360Dialog. You need to set up your account/billing directly with service provider or Facebook. UChat don't charge you directly for WhatsApp usage.
How does Email and SMS pricing work?
UChat don't charge you to send emails. It's FREE. You can connect through SMTP or Sendgrid or Gmail. For sending SMS, UChat don't handle the billing for SMS, you can sign up directly with our service provider, Check their officcal pricing for details. UChat don't add any mark up on top of their pricing.
Can I cancel at any time?
Yes you can without any issues. Just go to your billing section to cancel the plan.
Do you have money back guarantee?
UChat offer 14 days free trial to business plan, access to all pro feature, you can test it before you subscribe. But we also offer 7 days no question asked money back guarantee even if you subscribed(only valid for the initial month).
Are you GDPR &HIPPA compliant?
Yes, UChat is GDPR &HIPPA compliant, you can find information of compliance: GDRP & HIPPA.
What's your refund policy?
We strive to provide our customers with the best possible experience. However, we understand that sometimes things may not work out as expected. That's why we offer a refund policy for our services. If for any reason you are not satisfied with our services, you may request a refund. Please note that the refund request must be made within 7 days of your initial purchase, and it's only valid for the 1st month of your subscription. There will be 10% transaction fee for the refunds. We want to make the refund process as smooth and hassle-free as possible. To request a refund, simply contact our customer support team and they will be happy to assist you.
How to get started?
First of all you can sign up for our 14-day full access trial here. Once you have done that we prepared a complete basics course for you to get yourself familiar with our platform. We also have our documentation of course which we keep updating and expanding ensuring you have the knowledge how to work with UChat.
How to contact you?
You can contact us through the live chat widget in the bottom right of our website, or you can send us a message at ticket@uchat.com.au
What does 1 bot in business plan means?
1 bot means 1 Facebook page or 1 whatsapp number or 1 Instagram account, etc. And UChat offer omni channel, if you put this 1 bot in the omni channel, you can build the bot that available in the 8 channels we support currently(Messenger, WhatsApp, Instagram, Wechat, Line, Viber, Google Business Messenger, Telegram)
What's unlimited workspaces under the partner plan?
Partner program is built for digital marketing agencies. So that they can white label UChat platform, and sell chatbot at their own pricing, and keep 100% profit. You can find more information here, or book zoom call with our team. Your customer can sign up under your custom domain, there isn't any limits on that. they will start with 14 days free trial, and they will subscribe to your pricing and pays to you first. And then after deduce the cost price of the workspace/add on, you can keep 100% of the profit.
What If you have more bot users? What's the cost?
The business plan comes with 1000 bot users. If you have bot users more than 1000, it's $5/m for every 1000 bot users. For example, you have total 4000 bot users in your workspace, the cost would be $10/m(business plan) + $5/m x4(for 3000 extra bot users) = $30/month.
Pricing Plans
Free
Free Plan• 1 bot
• 200 bot users included
• Free forever
• No credit card required
• 14 days free trial for all PRO features
Business plan
$29.00 / monthly• 1 bot included, access omni channel
• 1000 bot users included
• 5 members included
• Unlimited automations
• Unlimited conversations
• Access all PRO features
Partner plan
$299.00 / monthly• Full white label
• Your own domain/brand
• Your own pricing & keep 100% profit
• Full customization
• Priority support
• Unlimited workspace under your custom domain*
Job Opportunities
Custom support
UChat is a no-code chatbot platform offering omni-channel engagement, AI integration, and e-commerce features.
Experience Requirements:
UChat users
familiar with UChat platform
custom support experience
Other Requirements:
thrive in a small team and love to take ownership
Responsibilities:
Handle live chat support
Handle email support
Handle the support in our Facebook community
Other marketing activities
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Full stack developer
UChat is a no-code chatbot platform offering omni-channel engagement, AI integration, and e-commerce features.
Experience Requirements:
Fullstack developer with a minimum of 2 years experience
Other Requirements:
self-driven and have a desire to know more
critical problem solver
thrive in a small team and love to take ownership
over-communicate and love
Responsibilities:
Participate in systems requirements definition and ensure requirements are understood and accurately defined
Help the team with Solution Architecture and software design
Development of new products
Good knowledge of Software Design Patterns
Object Modelling experience
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UI/UX Designer
UChat is a no-code chatbot platform offering omni-channel engagement, AI integration, and e-commerce features.
Other Requirements:
A portfolio of professional UI/UX design work for both web and mobile platforms
A team player but can work independently too
Excellent written and verbal communication skills
Multi-tasking and time-management skills, with the ability to prioritize tasks
Responsibilities:
Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
Collaborating with the development team and product owner, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user
Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior
Adhering to style standards on typography and graphic design
Design the visual flow builder of our platform
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