Aide
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About
Aide is a sophisticated AI-driven customer service platform designed to simplify customer support processes across teams. With features like insightful reports, automated workflows, an intuitive agent panel, and customizable chatbots, Aide streamlines communication and enhances agent productivity. It provides a holistic view of customer interactions, identifies key pain points, and automates repetitive workflows, thereby freeing up agents for more complex tasks. Aide also assists in deflecting common inquiries through trained bots, ensuring that customers receive timely and accurate responses. Its seamless integration with existing help desks and commitment to providing all features across all plans make it a valuable tool for businesses aiming to improve customer experience and operational efficiency.
Platform
Task
Features
• automated responses
• insight reports
• workflows
• agent panel
• smart tagging
• chat bots
• conditional workflows
FAQs
How is pricing determined?
Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
Is there a free trial?
Yes, we offer a 14-day trial of our Starter plan.
Does pricing fluctuate month-to-month?
No. Your chosen plan remains consistent monthly, accommodating seasonal demands. As long as you have a track record of staying within your plan's limit (and don't exceed 2x in any month), your service continues uninterrupted.
Why am I billed for all conversations if Aide only assists with some?
Aide processes every conversation but takes action selectively. Your subscription covers this comprehensive service, including tagging, reports, and agent assistance in addition to automated actions. Because we don't charge per automation, you can work to increase your automation coverage without worrying about additional charge.
What's the cost per conversation?
You'll pay between $0.05 to $0.10 per conversation, depending on your volume.
Pricing Plans
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