Blink

Experience Requirements:

• At least 3 years of experience in Security/SecOps or DevOps

• At least 4 years of experience in Enterprise CSM or Enterprise Account Management

• At least 4 years of experience working in Startups

• Experience in managing Upselling, renewals, and cross-selling

• Experience working with Technical customers

Other Requirements:

• Must communicate well in English in (writing, talking and presenting)

Responsibilities:

• Manage the onboarding process for new customers and own a proactive approach to drive customer satisfaction and experience.

• Drive customer adoption, loyalty and expansion

• Provide critical insights to the product team as a means to improve our developing platform.

• Maintain customer health and introduce new, valuable features as they become relevant on the customer journey

• Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.

Experience Requirements:

• At least 3 years of experience in Security/SecOps or DevOps

• At least 4 years of experience in Enterprise CSM or Enterprise Account Management

• At least 4 years of experience working in Startups

• Experience in managing Upselling, renewals, and cross-selling

• Experience working with Technical customers

Other Requirements:

• Must communicate well in English in (writing, talking and presenting)

Responsibilities:

• Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience.

• Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product.

• Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management.

• Conduct growth initiatives and Quarterly Business Reviews (QBRs) with customers, presenting value to executives and buyers.

• Maintain customer health by introducing new, valuable features as they become relevant in the customer journey.

Experience Requirements:

• 3+ years of software development experience.

• Proven experience in technical-customer facing related roles.

• Strong knowledge of security best practices and industry standards including SIEM, SOAR, CSPM, public and private cloud architectures and practices.

• Experience with modern cloud infrastructure and security products.

• Strong understanding of networking and application security.

Other Requirements:

• Excellent communication skills

Responsibilities:

• Design and implement security solutions to automate the real-world customer pains.

• Provide expert advice and recommendations for Blink security solutions that can achieve customer objectives.

• Collaborate with the Sales team to establish a reputation for technical excellence and trustworthiness with potential customers.

• Work jointly with other Solutions Engineers & Architects to support the Blink Sales team with technical content and call support.

• Establish and maintain a knowledge hub or repository of security best practices, resources, and insights.