DeepConverse
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About
DeepConverse is an advanced AI chatbot designed to automate customer service tasks. Utilizing a powerful NLP engine, it includes features such as interactive decision trees, an answer engine leveraging existing knowledge articles, and seamless agent handover for customer support teams. Ideal for various industries including e-commerce, education, and insurance, DeepConverse integrates well with platforms like Zendesk and Salesforce to enhance service capabilities. It aims to reduce support costs while improving response times and customer satisfaction through equipped automation tools and analytics.
Platform
Task
Features
• ai chatbots
• rich analytics
• 50+ integrations
• no-code flow builder
• built-in form builder
• agent handover
• answer engine
• interactive decision trees
FAQs
What is a Guide Session?
A Guide Session starts when a user interacts with the guide.
How does agent handover work?
Agent handover requires a compatible plan for the CRM being used (For example, Enterprise plan in Zendesk).
What integrations are available?
The product comes pre-built with several connectors to common systems such as Salesforce, Zendesk, Lithium, Youtube, Confluence, Freshdesk, Gmail, Google Calendar, Google Drive, Intercom, Okta, Slack, Trello, and Twilio.
What is the cost for custom implementation work?
Any additional custom implementation work will be billed at the rate of $400/day.
Pricing Plans
Basic
Free Plan• Flow Builder
• AI FAQ Answer Engine
• Custom Forms
• Ticket Filing
• Basic Analytics
• Basic Versioning
• Zendesk Knowledge Sources
• 500 Monthly Sessions
• Single Language - English
• Native User Authentication
• 1 User Account
• 30 days Analytics Lookback
Professional
USD49.00 / billed annually• Flow Builder
• AI FAQ Answer Engine
• Custom Forms
• Ticket Filing
• Advanced Analytics
• Basic Versioning
• Zendesk Knowledge Sources
• 2500 Monthly Sessions
• Single Language - English
• Native User Authentication
• 5 User Accounts
• 90 days Analytics Lookback
• UI Customization
• Conditionals
• Parameters
• Sub Flows
• Transcripts
• Zendesk Connectors (Addons Available)
• Free Text Input
• Live Chat Handover (Addons Available)
• API Requests
• Embedded Guides
Enterprise
USD199.00 / billed annually• Flow Builder
• AI FAQ Answer Engine
• Custom Forms
• Ticket Filing
• Advanced Analytics
• Full Versioning
• Zendesk & Salesforce Knowledge Sources
• Custom Monthly Sessions
• Multiple Languages
• Native User Authentication
• 10 User Accounts
• 1 year Analytics Lookback
• UI Customization
• Conditionals
• Parameters
• Sub Flows
• Transcripts
• Multiple Connectors
• Free Text Input
• Live Chat Handover
• API Requests
• Embedded Guides
• Role Based Access
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