Answer AI
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About
Answer AI is an AI-powered customer support chatbot designed to handle customer queries automatically and instantly, 24/7. It integrates seamlessly with Shopify and other platforms, offering features like sales assistance, personalized shopping guidance, shipping updates, order tracking, and returns management. Answer AI aims to increase customer service capacity without expanding your team, providing natural, brand-consistent conversations, and offering various pricing plans, including a free trial. The tool supports multiple European languages and includes onboarding support. Customer testimonials highlight its ability to reduce contact queries and convert chats into sales opportunities.
Platform
Task
Features
• 24/7 availability
• seamless integration with shopify
• instant customer support
• carrier manager capabilities
• digital stylist capabilities
• sales rep capabilities
• insightful and engaging conversations
• handles queries effortlessly
FAQs
What kind of business types can Answer AI help?
Virtually any! If your business has an online presence and talks to customers, Answer AI has a role to play. From small businesses to larger enterprises – and whether your website is built for e-commerce, education or entertainment – automated conversations can add value and save you time and money.
Can Answer AI speak other languages besides English?
Oui, ja, sì! Answer AI is highly proficient at understanding and responding to communication in a selection of major European languages. Allowing you to connect more easily with overseas customers if your business needs to.
How much does it cost?
Our pricing is super-simple and scales according to your business’s needs – you can see our prices here (/pricing). Whichever package you choose, Answer AI has the power to deliver big cost reductions for your business thanks to the customer service time and resource savings it brings.
Can I try Answer AI for free before committing?
Yes, you can sign up for the free plan to have a play with Answer AI, and to see how it might work for your business. If you like it, you have the option of upgrading to our Standard, Premium or Enterprise packages to access the app’s full features, additional support and added control.
What happens when Answer AI can’t help a customer?
Answer AI is a powerful tool and can be trained to deal with a virtually limitless range of enquiries. But there might be situations that only your team can resolve – or times when a customer really wants to talk to a human. In these situations, you can set up Answer AI to channel enquiries to a live assistant or capture the customers query which is then passed to your email or support system
Can Answer AI deal with enquiries about product orders?
It certainly can. Answer AI does more than just issue universally applicable information – it can actively connect with individual people’s details to address user-specific enquiries. It integrates quickly and easily with platforms like Shopify to give accurate, secure, up-to-the-moment updates and guidance to customers.
Pricing Plans
Starter
Free Plan• 10 conversations per month
• Essential chatbot functionality
• Full website content scraping and unlimited FAQs
• Shopify integration
• Customer order knowledge and querying
• Basic customer support
• Self onboarding, email and phone support
Growth
£19.00 / per month• 200 conversations per month
• Improved chatbot functionality
• Full website content scraping, unlimited FAQs and customisable features
• Shopify integration
• Expanded knowledge of online store with advanced querying
• Focused customer support
• Onboarding walkthrough, email and phone support
Professional
£99.00 / per month• 1,000 conversations per month
• Improved chatbot functionality
• Full website content scraping, unlimited FAQs and customisable features
• Shopify integration
• Full knowledge of store including product-specific questions and customer order lookups
• Priority customer support
• Full onboarding, account manager, email and phone support plus screen-sharing
Enterprise
£499.00 / per month• 100,000 conversations per month
• Dedicated support and advanced task automation
• Enterprise chatbot functionality
• Full website content scraping, unlimited FAQs, customisable features and enhanced chat response speeds
• Shopify integration
• Full knowledge of store including product-specific questions and customer order lookups
• Dedicated customer support
• Full onboarding, dedicated customer success manager, dedicated account manager, email and phone support plus screen-sharing
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