Inbenta
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About
Inbenta is an AI platform designed to automate customer support and enhance self-service experiences. With over 15 years of development, it enables businesses to create reliable conversational experiences through its Blended AI technology, which delivers human-like responses with over 95% accuracy. Inbenta's solutions integrate seamlessly across various channels—including social media and messaging apps—allowing for omnichannel support. The platform features AI-enabled search capabilities, a robust knowledge base, and a digital instructor for autonomous customer solutions. It is trusted by major companies for driving value through AI, leveraging proprietary technology that combines generative AI with machine learning and natural language processing. Clients like Neoenergia have notably automated millions of customer queries, demonstrating substantial reductions in service costs and enhanced customer satisfaction. The platform is accessible in over 100 languages and aims to evolve with changing consumer behaviors, fostering a self-service model that meets customers where they prefer to interact.
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Task
Features
• omnichannel support
• ai-enabled knowledge base
• human-like conversational responses
• predictive intent-based search
• real-time escalation
• support for 100+ native languages
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