Web2Chat
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About
Web2Chat is a versatile AI-powered platform designed to enhance customer support for startups. By integrating a custom chatbot, it streamlines communication through a unified ticketing system and bolsters user engagement via a comprehensive knowledge base. The tool caters to startups by providing tools necessary for effective customer interactions without incurring excessive costs. With features like a shared inbox for all communications, real-time chat support with a customizable widget, and a knowledge base that facilitates self-service options, Web2Chat ensures customers receive timely answers to their inquiries. Its AI assistant, Aura, enhances support through intelligent responses while still allowing human agent intervention when necessary. The platform also includes robust CRM capabilities to efficiently manage customer relationships.
Platform
Task
Features
• multilingual support
• email integration
• shared inbox
• knowledge base
• omni-channel inbox
• crm
• messenger
• aura
• customizable widgets
• ai content training
FAQs
How does the Messenger feature work?
The Messenger feature provides an efficient and interactive chat interface, allowing you to support your customers in real-time.
Can I customize my Help Center?
Yes, you can tailor your help center with advanced customization options to fit your brand and needs.
What is AI and Human Support?
Web2Chat combines AI-powered responses via ChatGPT with human support, ensuring that your customers always get the help they need.
How do I create a Knowledge Base?
You can create and manage self-help articles in the Knowledge Base, providing valuable information to your customers.
What is the News Center?
The News Center allows you to publish updates, news articles, and changelogs to keep your customers informed.
Can I use a Custom Domain?
Yes, you can host content on your custom domain, giving your support tools a professional look.
Is Multilingual Support available?
Yes, Web2Chat offers support in 45+ languages, making it easy to serve a global audience.
Can I manage my teammates?
Yes, you can manage and assign tasks to team members, ensuring efficient collaboration.
Can I customize widgets?
Yes, you can design widgets to fit your brand and needs, ensuring a consistent user experience.
Is our data safe?
Yes, Web2Chat ensures data security with robust encryption, protecting your customer information.
Where can I find documentation?
Documentation can be found here.
Can I add text content to train the chatbot if I don't have web pages to scrape or files to upload?
Yes, you can add text content directly to train the chatbot.
Can I upload files to train the chatbot?
Yes, you can upload files to provide content for training the chatbot.
How long does the training take?
The training time depends on the amount and complexity of the content, but it typically takes a few minutes to a couple of hours.
What type of content can we use to train the chatbot?
You can use various types of content, including text snippets, web pages, and uploaded files, to train the chatbot.
Pricing Plans
Free
Free Plan• Unlimited Agents
• Website chat widget
• Shared inbox
• Unlimited conversations
• Unlimited history
• Email integration
• Knowledge base
• News Center
• Ticketing System
• Lead Generation
• Workload management
• Unlimited articles & collections
• Multilingual Support (45+ languages)
• Consent Forms
• Custom Attributes
• Teammate Management
Remove Branding
USD29.00 / per month• All features included in the Free Plan
• Custom Domain for Help Center
• Custom Domain for News Center
• Remove Web2Chat Branding
• Customizable Email Domain
• Priority Support
• 99% Uptime Guarantee
Growth
USD19.00 / per month• All features included in the Free Plan
• 2,000 message credits/month
• 11,000,000 characters/chatbot
• Upto 200 training web pages
• 10 file uploads
Business
USD49.00 / per month• All features included in the Free Plan
• 5,000 message credits/month
• Upto 2,000 training web pages
• 100 file uploads
Enterprise
USD99.00 / per month• All features included in the Free Plan
• 10,000 message credits/month
• Upto 10,000 training web pages
• 500 file uploads
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