Parabolic
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About
Parabolic is an AI assistant designed specifically for customer support that enhances ticketing systems like Intercom, Zendesk, and others. It auto-drafts responses based on historical support data and user intent without relying solely on keyword matching, achieving high accuracy. Features include embedded integration with existing systems, a human-in-the-loop verification process for response accuracy, auto-categorization of incoming inquiries, and the ability to upsell based on customer needs. Pricing is customized based on volume of tickets automated and is free to install initially. The tool prioritizes customer data security and has processes in place for handling personal data responsibly. It is also backed by Y-Combinator.
Platform
Task
Features
• auto-categorizes incoming questions
• unlock upsell opportunities
• navigate multi-step conversations
• suggests answers from past conversations
• human-in-the-loop agent verification
• embedded within existing ticketing software
FAQs
What results can I expect?
98% accuracy on previously asked questions and 40% accuracy on complex questions requiring intent understanding.
I've tried automations before. How is this better?
Parabolic leverages advanced AI for true understanding of user queries, minimizing setup effort and enhancing accuracy.
How do I get started?
Email for a free demo with your knowledge base or historical support tickets.
What integrations do you support?
Integrates with Zendesk, Intercom, Discord, Slack, Jira, and more.
Is my data secure?
Yes, we sign NDAs, use PII anonymizers, and pursue SOC2 and GDPR certification.
Pricing Plans
Custom Pricing
Unknown Price• Dedicated AI model training based on support data
• Price based on ticket volume
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