kapa.ai
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About
Kapa.ai transforms company knowledge bases into reliable, AI-powered assistants that instantly answer complex technical questions. It uses multiple LLMs and features a flexible platform for managing knowledge sources, tracking usage with analytics, identifying documentation gaps, and improving answer accuracy. Integrations include website widgets, Slack, Discord, API, and Zendesk. It's designed for accuracy, reducing hallucinations and providing explainable answers. Kapa is SOC 2 Type II certified and offers various pricing plans.
Platform
Task
Features
• answers technical product questions
• +40 llm-optimized knowledge source integrations
• knows when to say "i don't know.", synthesizes information from multiple sources
• grounded answers with citations
• accuracy-optimized answer engine
• automatically refreshing data connectors
• improves documentation
• turns your knowledge base into an ai assistant
FAQs
What LLM do you use?
kapa.ai is model agnostic; it uses multiple model providers, including OpenAI, Anthropic, Cohere, and Voyage, and its own models when necessary, selecting the best-performing model for each use case.
How accurate is kapa?
Kapa's accuracy is high if your content is of good quality. Request a demo to see its performance on your own content. Kapa also helps identify content gaps for improvement.
How do you solve hallucinations?
Kapa uses grounded answers and rigorous evaluations to reduce hallucinations. Incorrect answers usually result from issues with existing content or missing information.
Do you use fine-tuning or RAG?
Kapa is model- and technique-agnostic, but uses Retrieval-Augmented Generation (RAG) which ensures explainability and grounds answers in your content.
What support does kapa provide?
Kapa offers tiered support: self-serve for Starter, priority support via Slack and email for Scale, and premium support with a dedicated engine.
Do you have a special tier for non-commercial OSS?
Yes, kapa.ai's Open Source Program offers discounted or free access to AI-powered support and onboarding bots for qualifying open source projects. Check the Open Source Program page to see if you qualify.
Job Opportunities
Software Engineer (Full-stack)
Kapa.ai builds production-ready AI assistants from your existing knowledge base to instantly answer technical questions.
Experience Requirements:
3+ years
Other Requirements:
0.30% - 0.50%
Show more details
Research Engineer, Applied AI
Kapa.ai builds production-ready AI assistants from your existing knowledge base to instantly answer technical questions.
Experience Requirements:
3+ years
Other Requirements:
0.30% - 0.50%
Show more details
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