Benefits:

• Competitive compensation

• Medical, Vision and Dental coverage

• Flexible work environment and time-off policy

• 401k

• Company events

Experience Requirements:

• 5-7 years+ in a similar role within a B2B SaaS company.

• Proven experience working with larger enterprise customers, including a track record of attaining and exceeding targets

• Interest in generative AI for knowledge workers at Enterprise scale

• Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean

• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders

Other Requirements:

• Familiarity with Value Selling and ability to do deep discovery with customers

• Demonstrated project management experience, including planning, execution, and stakeholder management

• Detail-oriented mindset with a focus on continuous improvement and operational excellence. Curiosity and grit.

• Live into our company values: Make it Better, Make it Together, Make it Customer Driven, and Make it Happen

• Ability to travel periodically and be in the office regularly

Responsibilities:

• Relationship Management

• Onboarding and Adoption

• Account Growth, Expansion, and Risk

• Performance Tracking

Benefits:

• Competitive compensation

• Medical, Vision and Dental coverage

• Flexible work environment and time-off policy

• 401k

• Company events

Experience Requirements:

• 5-7 years+ in a similar role within a B2B SaaS company.

• Proven experience working with larger enterprise customers, including a track record of attaining and exceeding targets

• Interest in generative AI for knowledge workers at Enterprise scale

• Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean

• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders

Other Requirements:

• Familiarity with Value Selling and ability to do deep discovery with customers

• Demonstrated project management experience, including planning, execution, and stakeholder management

• Detail-oriented mindset with a focus on continuous improvement and operational excellence. Curiosity and grit.

• Live into our company values: Make it Better, Make it Together, Make it Customer Driven, and Make it Happen

• Ability to travel periodically and be in the office regularly

Responsibilities:

• Relationship Management

• Onboarding and Adoption

• Account Growth, Expansion, and Risk

• Performance Tracking

Education Requirements:

• BS or MS from a top notch CS programs

Experience Requirements:

• 2+ years professional experience in hands-on engineering roles including operating production environments in public clouds: AWS, GCP, Azure

Other Requirements:

• Strong Linux/Unix systems fundamentals

• Python programming experience in production environments

• Experience with modern cloud environments: containerization, infrastructure-as-code, devops, CI/CD pipelines and automation

Responsibilities:

• Building, tuning and operating the entire infrastructure that powers Abacus.AI's multi-cloud SaaS products

Education Requirements:

• BS or MS from top notch program

Experience Requirements:

• 5+ years professional experience in hands-on technical roles with emphasis on security and operations

Other Requirements:

• Successfully implemented one of SOC2, ISO27001, HIPAA, GDPR, PCI, Fedramp compliance programs

• Implementing IDS/IPS, WAF, DAST, SAST systems

• Conducting vulnerability scanning and penetration testing

• Developing information security policies, guidelines and documentation

• Developing security awareness and training programs

• Hands-on experience with network security, firewalls, vpns

Responsibilities:

• Responsible for the overall information security posture and compliance program for the Abacus.AI SaaS platform and internal systems

Benefits:

• Paid Parental Time Off

• Advanced Degrees

• Continuous Education

• Relax and recharge

• Health coverage

Experience Requirements:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Responsibilities:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Benefits:

• Paid Parental Time Off

• Advanced Degrees

• Continuous Education

• Relax and recharge

• Health coverage

Experience Requirements:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Responsibilities:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Benefits:

• Paid Parental Time Off

• Advanced Degrees

• Continuous Education

• Relax and recharge

• Health coverage

Experience Requirements:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Responsibilities:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Benefits:

• Paid Parental Time Off

• Advanced Degrees

• Continuous Education

• Relax and recharge

• Health coverage

Experience Requirements:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Responsibilities:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Benefits:

• Paid Parental Time Off

• Advanced Degrees

• Continuous Education

• Relax and recharge

• Health coverage

Experience Requirements:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Responsibilities:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Benefits:

• Paid Parental Time Off

• Advanced Degrees

• Continuous Education

• Relax and recharge

• Health coverage

Experience Requirements:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Responsibilities:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Benefits:

• Paid Parental Time Off

• Advanced Degrees

• Continuous Education

• Relax and recharge

• Health coverage

Experience Requirements:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Responsibilities:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Benefits:

• Paid Parental Time Off

• Advanced Degrees

• Continuous Education

• Relax and recharge

• Health coverage

Experience Requirements:

• managing the creation of complex enterprise AI solutions

• driving tangible business value

Responsibilities:

• managing the creation of complex enterprise AI solutions

• driving tangible business value

Benefits:

• Paid Parental Time Off

• Advanced Degrees

• Continuous Education

• Relax and recharge

• Health coverage

Experience Requirements:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Responsibilities:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Benefits:

• Paid Parental Time Off

• Advanced Degrees

• Continuous Education

• Relax and recharge

• Health coverage

Experience Requirements:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Responsibilities:

• managing the creation and development of complex enterprise AI solutions

• driving tangible business value

Experience Requirements:

• Excellent physical coordination, spatial awareness, and focus

• Can stand 8+ hours a day

• Master new physical tasks quickly and find the optimal way to perform them

• Embrace constructive feedback and strive for constant improvement

• Thrive in a fast paced environment

Responsibilities:

• Wear teleoperation equipment and guide the robot through designated behaviors

• Upload collected data to our AI training system

• Proactively identify issues during collection and report feedback daily to Figure's AI team

• Maintain a safe environment for both yourself and the robot during teleoperation

• Follow proper equipment and robot maintenance procedures, including bring-up and shutdown

Benefits:

• Health & dental insurance

• gym reimbursement

• daily team lunches

Experience Requirements:

• 2+ years of experience in fast-paced environments (startups, consulting, etc.)

Other Requirements:

• A true generalist with a "whatever it takes" attitude

• Familiarity with data analysis and SQL (or a willingness to learn)

• Excellent communication skills

• Creative problem-solving ability and the ability to operate in a “fog of war”

• Adaptability, grit and lots of hustle

• Self-starter who can identify issues and implement solutions autonomously

• Genuine interest in AI and its potential to impact 1 billion knowledge workers

Responsibilities:

• Serve as a Swiss Army Knife as we scale Julius.

• Scale our existing growth marketing initiatives. Grow Julius from 1 million users to 10 million users and 10x our current revenue.

• Experiment with new growth marketing initiatives. Find creative channels, rapidly test them and then scale them.

• Product and Customer Operations. Work on product feature launches, obsess over usage analytics, gather feedback from users and iterate.

• Wear many “interim” hats: partnerships, marketing, product operations and business development

Benefits:

• Competitive benefits

• Remote work

• International off-sites

• Four weeks of mandatory vacation

Other Requirements:

• Passionate about people, fair selection processes, solving problems, and keen to continuously improve our customer experience

• Able to build relationships quickly

• Great written and verbal communication skills with a natural empathy for our users

• Great listener and observer

• Comfortable bridging customer needs and product roadmaps

• Self-starter and resilient; always eager to learn and find ways to improve our processes

• Comfortable working in an ambiguous environment and thrive in fast-paced environments

• Excellent organizer and problem-solver with high EQ and a growth mindset

Responsibilities:

• Help solve our customers’ needs and encourage them to get the best from what we offer - thinking of ways to improve and systematize their experience and our customer service

• Account management: be the main point of contact for many of our customers - starting from the onboarding, take care of them and learn about their experiences

• Provide outstanding service and experience to our customers throughout their journey (create content for our Knowledge Base and support their onboarding journey)

• Engage the internal team in a data-driven manner and channel back customer stats and feedback - be a key link between customers and our product team. Actively involved in how we can further improve the product.

• Troubleshooting. Have a leading role in investigating cases and recreating issues by working closely with the Product and Engineering teams and resolving missed use cases and bugs

Benefits:

• Competitive salary in the sector and scheduled performance/salary reviews

• Stock Options

• Private Medical & Dental Insurance

• Internal Training & Certifications

• Professional development and collaborative environment

Education Requirements:

• 3+ years of experience in a customer-facing role

Experience Requirements:

• 3+ years of experience in a customer-facing role

Other Requirements:

• Experience working with ticketing systems and managing workflows to meet critical SLAs

• Experience working in a team-oriented environment, with the ability to escalate and collaborate with higher-tier support teams

• Basic understanding of software applications, cloud technologies, and SaaS platforms

• Familiarity with common operating systems (Windows, macOS, Linux) and web browsers

• Proficient in English

• Strong communication skills

• Ability to diagnose and troubleshoot basic technical issues

• Ability to handle multiple customer requests and prioritize tasks efficiently

• Ability to learn new software tools quickly

• Willingness to participate in team meetings and contribute to team goals

• Willingness to stay updated on product features, updates, and industry trends

• Openness to ongoing training and development to enhance support capabilities

Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner

• Provide troubleshooting and technical assistance to resolve common issues related to our software

• Ensure that all customer interactions and ticket resolutions meet Aizon’s Service Level Agreements (SLAs)

• Go above and beyond in assisting customers, ensuring that their issues are resolved thoroughly and that they feel valued and supported

• Strive to obtain the best possible customer satisfaction scores by focusing on delivering a white glove support experience

Benefits:

• Competitive salary in the sector and scheduled performance/salary reviews

• Stock Options

• Private Medical & Dental Insurance

• Internal Training & Certifications

• Professional development and collaborative environment

Education Requirements:

• 3+ years of experience in a customer-facing role

Experience Requirements:

• 3+ years of experience in a customer-facing role

Other Requirements:

• Experience working with ticketing systems and managing workflows to meet critical SLAs

• Experience working in a team-oriented environment, with the ability to escalate and collaborate with higher-tier support teams

• Basic understanding of software applications, cloud technologies, and SaaS platforms

• Familiarity with common operating systems (Windows, macOS, Linux) and web browsers

• Proficient in English

• Strong communication skills

• Ability to diagnose and troubleshoot basic technical issues

• Ability to handle multiple customer requests and prioritize tasks efficiently

• Ability to learn new software tools quickly

• Willingness to participate in team meetings and contribute to team goals

• Willingness to stay updated on product features, updates, and industry trends

• Openness to ongoing training and development to enhance support capabilities

Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner

• Provide troubleshooting and technical assistance to resolve common issues related to our software

• Ensure that all customer interactions and ticket resolutions meet Aizon’s Service Level Agreements (SLAs)

• Go above and beyond in assisting customers, ensuring that their issues are resolved thoroughly and that they feel valued and supported

• Strive to obtain the best possible customer satisfaction scores by focusing on delivering a white glove support experience

Benefits:

• Competitive salary in the sector and scheduled performance/salary reviews

• Stock Options

• Private Medical & Dental Insurance

• Internal Training & Certifications

• Professional development and collaborative environment

Education Requirements:

• 3+ years of experience in a customer-facing role

Experience Requirements:

• 3+ years of experience in a customer-facing role

Other Requirements:

• Experience working with ticketing systems and managing workflows to meet critical SLAs

• Experience working in a team-oriented environment, with the ability to escalate and collaborate with higher-tier support teams

• Basic understanding of software applications, cloud technologies, and SaaS platforms

• Familiarity with common operating systems (Windows, macOS, Linux) and web browsers

• Proficient in English

• Strong communication skills

• Ability to diagnose and troubleshoot basic technical issues

• Ability to handle multiple customer requests and prioritize tasks efficiently

• Ability to learn new software tools quickly

• Willingness to participate in team meetings and contribute to team goals

• Willingness to stay updated on product features, updates, and industry trends

• Openness to ongoing training and development to enhance support capabilities

Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner

• Provide troubleshooting and technical assistance to resolve common issues related to our software

• Ensure that all customer interactions and ticket resolutions meet Aizon’s Service Level Agreements (SLAs)

• Go above and beyond in assisting customers, ensuring that their issues are resolved thoroughly and that they feel valued and supported

• Strive to obtain the best possible customer satisfaction scores by focusing on delivering a white glove support experience