Benefits:

• Competitive salary package with performance-based bonuses

• Comprehensive health insurance coverage for you and your dependents

• Continuous learning and professional development opportunities

• Employee assistance program for mental health and well-being support

• Supportive and inclusive work culture promoting diversity and collaboration

Experience Requirements:

• 2+ years of experience in a customer support role, preferably in a B2B SaaS environment

Other Requirements:

• Technical knowledge of APIs

• Basic understanding of HTML and web technologies

• Experience using customer support platforms like Zendesk, Freshdesk

• Strong problem-solving skills

• Excellent verbal and written communication skills

• Ability to multitask and manage time effectively

Responsibilities:

• Manage customer inquiries through various support channels

• Diagnose and troubleshoot customer issues

• Assist customers in integrating Clickpost’s platform

• Document and log customer interactions

Experience Requirements:

• Experiencia previa en roles de Customer Success, preferiblemente en el sector tecnológico

• Habilidad para gestionar relaciones con clientes de alto nivel, como CEOs y CTOs

• Conocimiento sólido de soluciones de infraestructura y tecnología (IaaS es un plus)

• Capacidad para trabajar en un entorno acelerado, enfocado en resultados

Other Requirements:

• Pasión por la tecnología

• Enfocado en crear relaciones a largo plazo con los clientes

Responsibilities:

• Guiar y apoyar a los CEOs y CTOs en la implementación de nuestras soluciones

• Mantener una relación constante y proactiva con los clientes para asegurar su éxito

• Identificar oportunidades de crecimiento y expansión dentro de las cuentas

• Ser la voz del cliente dentro de Blokay, proponiendo mejoras basadas en sus necesidades

Education Requirements:

• Bachelor or Master’s degree in Mathematics / Computer Science / Statistics / Industrial Management or similar

Experience Requirements:

• 2-5 experience in customer success for a SaaS company supporting large enterprise customers

• Analytical mind and ability to slice and dice the data to drive insights

• Autonomous with a high degree of initiative

• A native level of French and proficiency in English

• Technical orientation

Responsibilities:

• Monitor and analyze customer journey’s KPIs

• Lead customer Journey optimizations planning and execution

• Become an expert on the Roojoom platform and customer journey orchestration domain

• Establish a strategic advisor relationship with the customer, managing customer relationship, health, and risk.

• Establish a deep knowledge of the customers’ business and organization and drive further product adoption and expansion across the business.

Benefits:

• Professional coaching

• Robust training & development

• Competitive compensation packages

• Full benefits package

• Work-from-anywhere with the technology you need

Experience Requirements:

• 2-5 years of experience

• Private Equity Due Diligence experience

Other Requirements:

• Jack or Jill-of-all-trades

• Turn ambiguous problems into well-defined strategies

• Come up with crazy ideas to solve seemingly impossible problems

• Have a history of overcoming adversity

Responsibilities:

• Develop a repeatable and scalable consulting offering

• Create a robust training & assessment program

• Develop client relationships

• Advise SMB CEOs, Private Equity Partners, and Fortune 500 Directors/VPs

• Help T4 double revenue

Benefits:

• Professional coaching

• Robust training & development

• Competitive compensation packages

• Full benefits package

• Work-from-anywhere with the technology you need

Experience Requirements:

• May be new to the field or come to T4 with a few years of experience

Other Requirements:

• Jack or Jill-of-all-trades

• Turn ambiguous problems into well-defined strategies

• Come up with crazy ideas to solve seemingly impossible problems

• Have a history of overcoming adversity

Responsibilities:

• Research, develop, and inform client engagements

• Create a robust training & assessment program

• Develop client relationships

• Advise SMB CEOs, Private Equity Partners, and Fortune 500 Directors/VPs

• Rapidly develop your consulting skills and grow into opportunities to lead project workstreams

Benefits:

• Professional coaching

• Robust training & development

• Competitive compensation packages

• Work-from-anywhere with the technology you need

Other Requirements:

• Jack or Jill-of-all-trades

• Turn ambiguous problems into well-defined strategies

• Come up with crazy ideas to solve seemingly impossible problems

• Have a history of overcoming adversity

Responsibilities:

• Help develop a repeatable and scalable consulting practice

• Create a robust training & assessment program

• Develop client relationships

• Work directly with our team to advise SMB CEOs, Private Equity Partners, and Fortune 500 Directors/VPs

• Learn the foundations of primary and secondary market research

Benefits:

• Full support of your team to accomplish your goals

• Freedom and flexibility to choose how you work

• Endless opportunities to learn and grow in a fun, fast-paced, and open environment

Education Requirements:

• BS or MS Degree in Computer Science or equivalent experience

Experience Requirements:

• 3-5 or more years of experience leading Customer Service at an Enterprise SaaS (ideally iPaaS company)

• Previous startup experience that required you to work at a fast pace, with shifting priorities and driving results quickly.

• Ability to approach problems analytically and solve them quickly, using critical thinking and by drawing upon technical skills developed over years of experience coding or resolving technical issues

• Excellent communication skills, both verbal and written, with the ability to adapt with the right voice to customers, team members and peers

• Experience working as part of a globally distributed company, and managing globally distributed team members

Responsibilities:

• A builder at heart, you will quickly ramp up by immersing yourself into the Tray.ai product on the road to being a super-user, gaining an immediate understanding of its capabilities, strengths and uses. This will be essential to appreciate what each customer is attempting and how their goals and needs match with the product offering.

• As you get to know your team and inventory existing talent, you look to strengthen it by identifying strong new talent in the marketplace as well as upleveling existing team members. You know how to build a camaraderie that encourages collaboration that emanates outside the team.

• You will promote a culture within the team around ever-faster issue resolution. This will require a strong team, strong process, and bringing your own technical skills and sensibilities to bear where needed. You will continually hone the team’s processes, striving to implement ever-evolving strategies for identifying and resolving customer escalations in a timely and effective manner. Operational excellence is a matter of pride for you.

• You will be a present and trusted leader for your team, encouraging their growth and development. You will encourage their curiosity and expect and support them to keep apace with new product features and developments within industry around automation and AI. You treat your responsibility for the success and well-being of your team of support engineers as high priority.

• You will always have a leadership presence, providing reporting and analysis on customer health, risk and growth, and present insights to the executive team to inform and determine business decisions. You will build a strong alliance with Engineering, Security, and GTM teams as you work hand-in-hand to resolve key issues, or drive key improvements - all with customers' needs at the forefront

Education Requirements:

• Bachelor’s degree or above in computer science, information systems, business, or related field

Experience Requirements:

• Minimum 5 years of working experience in customer service or technical consultancy

Other Requirements:

• Proven ability to solve problems creatively

• Strong familiarity with project management software tools, methodologies, and best practices

• Obtained working experience with either consultant or contractor

• Excellent analytical skills

• Strong interpersonal skills and extremely resourceful

• Proven ability to complete projects according to outlined scope, budget, and timeline

• Familiar with contract management and negotiation

• Industrial knowledge (e.g., ICT, mechanical and electrical, facility) in data centre

• Fast learner in new technologies (e.g., AI, digital twin, big data, etc)

• Singapore PR and citizen

Responsibilities:

• Build and lead all aspects of project works streams

• Lead the delivery team throughout the engagement, occasionally in collaboration with services partners

• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials

• Work with the Sales Account Team, partners, and customers to understand the customer and the engagement, including challenges, partners, issues, and value being delivered

• Develop relevant pricing and market access strategy

Benefits:

• Additional paid day off for your birthday and wellness days

• Full gym access in our Melbourne location and Sydney TBC..

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

Other Requirements:

• You’ll need to be impeccably sharp, omnitalented and humble

• You’ll bear the existential weight of the company as much as the founders & early employees

• If you’re the right fit - you’ll love every moment of it

• You’re looking for uncapped growth

• You don't want to be limited by yearly promotion programs and the general lameness of the corporate world

Responsibilities:

• Be a problem solver - find inefficiencies in our operational processes (anything from CRM to Billing) and fix them

• Strike the right balance between proactiveness and reactiveness in an extremely fast paced environment

• Empower our midsize customer success groups through onboarding, training and support processes to engage and activate clinicians

• Develop scalable strategies to increase user engagement and satisfaction, fostering long-term relationships

• Offer above-and-beyond support to our wonderful community of clinicians

Responsibilities:

• Using data and analytics to deliver strategic change, organization strategies, and technology adoption solutions

Benefits:

• Health / Dental / Vision / Life Insurance

• PTO / Sick / Holiday

• Remote work / Flextime

• Equity / 401k / WFH Stipend

• Bi-annual company offsite retreats

Benefits:

• Work from anywhere

• Comprehensive health benefits

• Competitive compensation

• Flexible hours and time off

Education Requirements:

• Bachelor's degree in Finance, Economics, Business, Computer Science, or a related field

Experience Requirements:

• At least one year of experience in financial services, consulting, or a similar role, within fintech or AI/machine learning environments

• Proven experience in client-facing roles involving finance or strategic consulting

Other Requirements:

• Excellent verbal and written communication and presentation skills

• Strong analytical and problem-solving skills with a strategic mindset

• Ability to build and maintain strong relationships with clients and internal teams

• Proven track record of success in fast-paced, rapidly evolving technological environments, demonstrating adaptability and resilience

Responsibilities:

• Provide exceptional support to clients by answering queries and assisting with software navigation

• Ability to create and optimize prompts and workflows using agentic AI to enhance client interactions and drive efficient solutions

• Ownership of designated accounts and/or management of a shared account pool through queue or incident routing tools, ensuring timely resolution of client inquiries and effective resource allocation

• Conduct regular follow-up calls with clients to ensure satisfaction and engagement with our products

• Assist in creating presentations and materials to educate clients about our offerings and enhancements

Benefits:

• Work from anywhere

• Comprehensive health benefits

• Competitive compensation

• Flexible hours and time off

Experience Requirements:

• 2-3 years of experience as an Executive Assistant or a similar role, prior experience supporting C-suite executives in a fast-paced environment is a plus

Other Requirements:

• Excellent written and verbal communication skills, with the ability to interact confidently with senior leadership and external stakeholders

• Proficient with G-Suite, Slack, Zoom, and other remote collaboration tools; experience with project management software is a plus

• Resourceful, with an ability to anticipate needs and resolve issues before they escalate

• Experience handling sensitive information with the highest level of discretion and professionalism

Responsibilities:

• Support Leadership: Be the right hand to the CEO and CRO, managing calendars, scheduling meetings, coordinating travel, compiling expense reports, and handling day-to-day communications

• Project Coordination: Collaborate with cross-functional teams to track and drive key projects forward, ensuring timely completion of action items

• Meeting Preparation: Prepare agendas, take detailed meeting notes, and follow up on action items to ensure seamless execution

Benefits:

• Healthcare (medical & dental)

• Unlimited PTO

• Equity compensation

Education Requirements:

• 4-year degree from top university

Experience Requirements:

• 1-3 years of experience in investment banking, consulting, or operations at early-stage startups

Other Requirements:

• Early evidence of exceptionalism

• High aptitude & strong work-ethic

• Great interpersonal and communication skills

• Strong, genuine interest in public safety and Aurelian’s work

• Growth mindset

Responsibilities:

• Take business objectives, break them down into constituent parts and execute

• Own and manage complex cross-functional projects

• Research and solve ‘green’ problems that are new to Aurelian

Benefits:

• Paid parental leave

• Office setup

• Co-working allowances

Experience Requirements:

• 5+ years of experience and proven success in similar roles in managing web-based business operations

Other Requirements:

• Intermediate programming skills in Python or a similar programming language

• Effective project management skills coupled with excellent organizational skills

• Strong team orientation and ability to collaborate cross-functionally

• Critical thinking and problem-solving skills

• Understanding of search, digital advertising or e-commerce landscapes

Responsibilities:

• Learn and demonstrate strong command over various internal software systems

• Support partner relationships, engaging with distribution partners and data providers

• Understand search-industry specific ad metrics

• Collaborate with product, user insights, data science and finance stakeholders

Education Requirements:

• Bachelor's degree in a relevant field (Business, Industrial engineering, Economics, etc.) - an advantage

Experience Requirements:

• Strong analytical skills and experience using data to make decisions

• Excellent communication and collaboration skills

• Ability to work independently and prioritize tasks effectively

• Deep interest and understanding of digital advertising, and the CTV ecosystem

• Experience in programmatic ad monetization ecosystem including SSP/DSP platforms and ad servers an advantage

Other Requirements:

• Fluent English, spoken and written - a must

Responsibilities:

• Be responsible for planning and managing programmatic campaigns, display and video on CTV and mobile, including tracking metrics, identifying any issues that may negatively impact performance, and adjusting as necessary

• Optimizing campaigns performance and profitability by analyzing different monetization channels, user behavior, and engagement

• Work closely with the product and engineering teams to implement monetization features

• Analyze market trends and competitor activity to inform monetization strategy

• Monitor and track CTV apps monetization performance, analyzing data and use insights to improve results on our inventory Explore new revenue streams and opportunities

Benefits:

• Unusual, socially conscious projects

• Little bureaucracy

• Travel to exotic places around the world

Experience Requirements:

• Residency in Malawi.

• 5 years of experience working as a paid HDA in Malawian health clinics or communities.

• 3 years of experience working as a supervisor of HDAs.

• Native fluency in both English and Chichewa.

• Patience.

Other Requirements:

• Emotional intelligence and strong face-to-face communications skills.

• Strong knowledge of ScanForm.

• Knows HIV guidelines and the 3-test algorithm by heart.

• Strong logical reasoning and attention to detail.

• Composing field reports and summaries.

• Ability to listen carefully to our clients and communicate their desires accurately back to the team.

• Enthusiasm for improving health care and data management for patients, nurses, and doctors.

• Highly preferred full-time employment of at least 40 hours per week. Promising students with exceptional skills should contribute at least 24 hrs/week.

• Good fluency in English speaking and writing (typing > 35 wpm).

• Critical thinking skills, expressiveness, and team-oriented attitude.

• And you have to care about the work that you do!

Responsibilities:

• Provision of technical support, and assistance to governments with data quality monitoring and evaluation. Identify problems, diagnose causes, and resolve or delegate tickets to appropriate staff.

• Remote technical assistance guided by data, answering phone calls reactively, and also making phone calls pro-actively, to improve data quality

• In-person training and mentorship during regular site supervision nationwide

Benefits:

• Unusual, socially conscious projects

• Little bureaucracy

• Travel to exotic places around the world

Experience Requirements:

• Residency in Malawi, Cameroon, Nigeria, South Africa.

• Experience with field work and coordination of field teams.

• Fluency in multiple languages, including both English and local languages in the country of residence.

• Emotional intelligence and strong face-to-face communications skills.

• Experience and comfort with making public presentations.

Other Requirements:

• High proficiency in speaking, reading, and composing clear and correct English.

• English typing speed of at least 40 words per minute.

• Strong logical reasoning and attention to detail.

• Experience with composing field reports and summaries.

• Experience working with Excel spreadsheets.

• Ability to listen carefully to our clients and communicate their desires accurately back to the team.

• Ability to juggle substantial quantities of facts and figures.

• Enthusiasm for technology and optimization.

• Highly preferred full-time employment of at least 40 hours per week. Promising students with exceptional skills should contribute at least 24 hrs/week.

• Critical thinking skills, expressiveness, and team-oriented attitude.

• And you have to care about the work that you do!

Responsibilities:

• Coordinate the deployment of ScanForm, working with in-country MOH and IP teams to ensure smooth roll-out, including testing, multiple levels of training, distribution, and monitoring and evaluation.

• Use diplomacy to establish good relationships with all parties and diffuse issues as they arise.

• Compose field reports and summaries.

• Identify problems, diagnose causes, and resolve or delegate tickets to appropriate technical staff.

• Liaise with government to support data use and monitoring and evaluation to drive public policy.

Benefits:

• Unusual, socially conscious projects

• Little bureaucracy

• Travel to exotic places around the world

Benefits:

• Medical, Dental, and Vision insurance

• 401k (No matching)

• Competitive Compensation Package (Salary and Equity)

Experience Requirements:

• 4+ years of experience in sales operations, revenue operations, or a similar role.

• High intrinsic motivation and desire to work hard

• Strong understanding of sales processes and CRM tools (e.g., HubSpot, Salesforce).

• Excellent analytical skills with a proven ability to work with large datasets.

• Experience creating dashboards and reports to track key sales metrics.

Other Requirements:

• Effective communicator with strong organizational and problem-solving skills

Responsibilities:

• Manage end-to-end sales process in our CRM

• Be the admin of the CRM (we currently use Hubspot)

• Build workflows to automate part of the sales process

• Build dashboards to report key metrics and derive insights for the sales team

• Play a key role in onboarding new AEs and enable them with the right tools