Experience Requirements:

• 5+ years of experience in a Customer Success or Account Manager role

• Customer/Shopper Insights, Category Management, Analytics experience in a CPG or Retailer preferred

• Experience working in a fast-growing startup and technology environment, specifically in B2B SaaS data/analytics and CPG

• Proven track record of being able to successfully onboard and support customers with new data sets, platforms, or technologies

• Demonstrated ability to build lasting relationships, deliver high customer satisfaction, and build loyalty based on mutual value creation

Other Requirements:

• Strong presentation skills, experience preparing for in person presentations often with multiple stakeholders

• Empathy to truly understand customer problems and needs and work internally and externally to address customer needs

• Curiosity, creativity, patience, and an entrepreneurial mindset are critical to success in this role.

• High accountability, integrity, and attention to detail

• Excellent verbal and written communication skills

• Familiarity with common CPG and Retail industry data sets - NielsenIQ, Circana, Luminate, 84.51, Numerator, Mintel, etc

Responsibilities:

• Build strategic relationships with CPG and Retail companies

• Lead post-sale and sustain engagements with clients and ensure they derive as much value as possible from our technology and capabilities

• Proactively identify and solve client problems, and identify new opportunities where Harmonya can address with our clients

• Serve as a trusted partner to clients externally and be your client’s advocate internally to help us achieve our goal of developing long lasting and collaborative relationships

• Collaborate with our network of partners to provide the best possible experience to our clients as they onboard and operationalize our capabilities

Benefits:

• Flexible working hours and remote work policies

• Floatbot offers opportunities to develop your career and encourages innovative exploration.

• Our work environment is casual and friendly

Education Requirements:

• Bachelor’s or Master’s degree in computer science, Information Security, or a related field

Experience Requirements:

• 2-5 years

Other Requirements:

• Regulatory Compliance and Data Privacy skills

• Cybersecurity and Network Security skills

• Information Security Management skills

• Experience in implementing security protocols and procedures.

• Knowledge of security risk assessments and mitigation strategies

• Strong analytical and problem-solving skills

• Excellent communication and leadership abilities

• CISSP, CISM, or other relevant certifications are a plus.

• Experience in the fintech or banking industry is beneficial

Responsibilities:

• The Security Compliance Manager will be responsible for ensuring regulatory compliance, data privacy, cybersecurity, and network security.

• They will manage information security management and implement security protocols, policies, and procedures.

• The Security Compliance Manager will also be responsible for monitoring security systems, conducting risk assessments, and providing recommendations for security enhancements.

• Also help the business team for any customer/partner compliance requirement and engagement with such customer/partner whenever required.

• Develops, maintains, and communicates the organization’s information security policy and procedures. Directs and oversees the assessment, selection, implementation, and maintenance of information security tools and technologies. Evaluate new or updated industry regulations to ensure continued compliance. Enforces information security controls and investigates/responds to information security incidents. Participates in business continuity planning (BCP) activities when required by regulation or senior leadership. Prepares reports, business cases, and presentations on security risk, controls, the status of compliance efforts, etc. Acts as liaison between IT and other functions (e.g., legal) regarding information security events or incidents.

Experience Requirements:

• 7-10 Years

Responsibilities:

• Oversee the end-to-end implementation of Cardinality products in client environments, ensuring timely and successful delivery.

• Lead a team of project managers, engineers, and analysts in adopting Agile methodologies to optimize project execution and delivery.

• Collaborate with stakeholders to define project scope, objectives, and timelines, aligning with the strategic goals of HHS organizations.

• Manage the use of project management tools such as Jira, Confluence to ensure transparent, effective communication and collaboration among team members.

• Direct the technical team in the utilization of the tech stack including Angular, Node.js, and cloud technologies (AWS, Azure) to build scalable, secure, and efficient solutions.

Experience Requirements:

• 2-3 Years

Responsibilities:

• Develop comprehensive documentation that meets organizational standards

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications Evaluate current content and develop innovative approaches for improvement

Experience Requirements:

• 2-4 Years

Other Requirements:

• Looking for a Candidate with hands-on experience in Project Management, includes Plan, Develop and Execute activities related for end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment.

• Experience in Salesforce will be an added advantage

Experience Requirements:

• 1 to 2 years in a customer-facing role, ideally in customer success or account management, preferably in healthcare

Other Requirements:

• Familiarity with clinical or research environments, and understanding the challenges and nuances of these fields

• Experience in working with customers from diverse geographic locations, understanding cultural differences, and tailoring communication and support accordingly

• Demonstrated experience in owning and managing projects from initiation to completion, ensuring adherence to timelines and customer satisfaction

Responsibilities:

• Serving as a single point of contact for customer relationships

• Working with customers to determine the best way CARPL can add value

• Training customers on using CARPL

• Documenting feature requests and customization requests from customers

• Liaising with CARPL’s engineering and product teams to prioritize and implement these requests

Education Requirements:

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred

Experience Requirements:

• 7+ years of experience in customer success, account management, or a related field within the SaaS industry

Other Requirements:

• Proven track record of leading a customer success team

• Strong understanding of AI and SaaS product ecosystems

• Excellent communication and interpersonal skills

• Analytical mindset

Responsibilities:

• Develop and execute a customer success strategy

• Lead, mentor, and grow the Customer Success team

• Foster strong relationships with customers

• Implement best practices for customer onboarding

• Monitor customer health metrics

Education Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field

Experience Requirements:

• 5+ years of experience in administrative management

Other Requirements:

• Strong organizational and multitasking skills

• Excellent communication and interpersonal abilities

• Proficiency with office management software and tools

• Experience in a tech or AI company (a plus)

Responsibilities:

• Oversee and manage the day-to-day administrative operations

• Organize office procedures

• Manage administrative staff

• Ensure efficient and effective administrative support

Benefits:

• Flexible, parent-friendly culture

• Beautiful office

• Casa Granola (Majorca team house)

• Private health insurance

• Above-market compensation

Experience Requirements:

• 3-7 years of relevant customer support experience

Other Requirements:

• Strong problem-solving skills

• Technical proficiency

• Experience with support ticketing systems and knowledge base management

• Experience with QA processes

Responsibilities:

• Deliver technical and product support

• Develop support processes and documentation

• Drive self-resolution

• Maintain help centre

• Collaborate with product and engineering teams

Benefits:

• Competitive salary based on location and experience

• 30 holidays

• Allowance for office equipment

• Global travel allowance for company meetups (travel on company’s budget)

• Hardware allowance

Experience Requirements:

• 2-8 years experience in customer support related roles

Other Requirements:

• strong communicator in English

• has worked for a product driven software company

• Startup or scaleup experience preferable

Responsibilities:

• Providing customer support through Intercom

• Sharing customer feedback with the product team

• Writing help articles

• Maintaining and improving help articles

• Structuring and improving the customer support function

Benefits:

• Competitive salary based on location and experience

• Employee shares options (details provided in application process)

• 30 holidays

• Allowance for office equipment

• Global travel allowance for company meetups (travel on company’s budget)

Experience Requirements:

• 2-8 years experience in recruitment, product or customer success related role

Other Requirements:

• you love interaction with customers

• you love to solve problems

• you have a structured mind but you're not in love with structure

• you have an understanding of the recruitment industry and you like to work with software

• English: speaking and writing fluently

• Startup or scaleup experience highly preferable

Responsibilities:

• Providing onboarding calls

• Delivering customer success support

• Suggesting better ways of delivering customer success services

• Help improve marketing processes that support the customer success function

• Cross- and upsell HeroHunt.ai products to customers

Benefits:

• Great compensation package and stock options.

• Inclusive Healthcare Package.

• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.

• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.

• Remote Friendly - Work with teammates from different time zones across the globe.

Experience Requirements:

• 6+ years of work experience, including a background in SaaS software.

• Experience in management consulting, investment banking, or private equity is a strong plus.

Other Requirements:

• Are an analytical and structured thinker

• Excel at finding the right metric to optimize and then optimizing it

• Drive insight through data

• Have a proven track record of leading complex, multi-stakeholder projects to success

• Are driven & highly productive

• Are excited about rolling up your sleeves at a hyper-growth technology startup

• Have at least a bachelor's degree, preferably in Engineering, Mathematics, or other quantitative field (or equivalent practical experience)

Responsibilities:

• Develop performance metrics and drive their achievement

• Inform company-level strategic decisions through targeted projects

• Help other teams achieve goals and improve effectiveness

• Develop deep expertise in critical areas like self-service revenue, customer research, or product strategy

• Lead execution of large-scale projects that directly impact business results

Experience Requirements:

• Must have worked a minimum of 3 years in a publishing company serving international publishers for Accessible PDF output with Accessible features

Other Requirements:

• Capable of analysis, creating workflow documents, and creating process metrics

• Should know about WCAG2.1/PDF/UA/ADA and Section 508 accessible compliance

• Should know about Axes PDF Quick Fix, Common Look Validator, and PAC3 to validate the Remediated PDF

• Should have experience creating searchable PDFs using Abby Fine Reader

• Should have PDF editing skills

Education Requirements:

• Master’s degree in Business Administration or a related field

Experience Requirements:

• 10+ years of experience in a leadership role, with a strong preference for experience in disaster management, emergency response, technology, or a related field

• Proven track record of successfully managing operations and driving growth in a similar role

• Strong understanding of the German market and familiarity with regulatory frameworks related to disaster management and emergency response

Other Requirements:

• Excellent leadership, communication, and interpersonal skills

• Ability to foster strong relationships with government agencies, partners, and clients

• Proficiency in German and English is required

Responsibilities:

• Develop and implement strategic plans for expanding Mayday.ai’s footprint in Germany

• Oversee day-to-day operations, ensuring efficiency and alignment with company standards

• Establish and nurture relationships with key stakeholders, including government agencies, first responders, and industry partners

• Drive revenue growth through identifying and pursuing business development opportunities

• Collaborate with the executive team to align German operations with overall company strategy

Education Requirements:

• Bachelor’s degree required; an engineering discipline or extensive technical background in automation systems is preferred

Experience Requirements:

• 3+ years of software development project leadership experience leveraging agile and scrum project management frameworks

• Extensive project management experience within the tech industry

Other Requirements:

• Self-motivated with strong interpersonal skills

• Team player demonstrating a high level of integrity

• Conflict management skills in a multidisciplinary environment

• Results-oriented with excellent critical thinking abilities

• Ability to provide personalized and efficient service to customers/clients

• Capacity to manage significant workload peaks under stressful conditions requiring urgent, mission-critical responses

• Excellent written and verbal communication skills in English; proficiency in Spanish is a plus

Responsibilities:

• Manage all aspects of project/program contract and management activities, including scheduling, budget, risk, change, opportunity, and resource management

• Ensure projects are planned, executed, and managed in accordance with company policy and PMI best practices

• Coordinate between customers, contracts, supply chain management, technical leads, and individual contributors in the development of Statements of Work (SOW), proposals, and Work Breakdown Structures (WBS)

• Serve as the primary point of contact for customers and management regarding all aspects of assigned products/projects

• Develop project plans detailing all aspects required to achieve delivery

Education Requirements:

• Post-secondary education in a related field is preferred

Experience Requirements:

• Previous experience in a call center or dispatch environment

• Proficiency with MS Office Suite (Word, Outlook, Excel, etc.)

• Ability to listen attentively and use information provided by customers to tailor responses and actions to meet their specific needs

• Strong customer service, analytical, and decision-making skills

• Superior attention to detail

Other Requirements:

• Ability to work independently and as a member of a team

Responsibilities:

• Monitor events using Mayday.ai’s software, initiating internal or emergency responses based on defined criteria

• Accurately capture event information and confirm the accuracy of data recorded in event details

• Handle inbound telephone calls related to events/customer requests and transfer calls as required

• Process events in a timely manner within defined time intervals

• Place outbound calls relating to events received, including calls to government agencies, first responders, insurance, utility companies, civilians, and other entities as required

Benefits:

• 15-50% year-end performance bonus

Education Requirements:

• A degree in translation-related fields or previous experience in the translation industry

Other Requirements:

• Proficient in financial content analysis and verification, with the ability to review and enhance existing translations

• Candidates with experience in translating financial media or foreign news are preferred. Please provide a sample translation of a designated article. You are also welcome to include previous translation work for reference

Responsibilities:

• Translate content from Chinese to English

• Ensure the Accuracy of All English Content on the Website.

• Presentation and Interpretation for External Company Meetings and Overseas Business Trips

• Collaborate with Teams on Translation Needs