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AI Success Strategist, Customer Success
Automate over 80% of customer interactions with agentic AI that reasons, adapts, and resolves complex issues across 80+ languages without any technical coding.
Benefits:
Flexible hybrid work model
Fulfilling and inclusive experience
Global diversity, equity, & inclusion
Education Requirements:
Bachelor’s degree in Business, Computer Science, Engineering, or related field
Experience Requirements:
Minimum of 5+ years of related experience in Customer Success / Experience
1+ years of AI related experience
Experience in go-to-customer/GTM roles in enterprise technology / SaaS
Experience managing AI or software adoption programs
Demonstrated experience designing and executing success plans
Other Requirements:
Project & Program Management skills
Technical readiness knowledge (generative AI, integrations)
Business & Strategic Acumen
Responsible AI & Compliance knowledge
Responsibilities:
Accelerate customers’ time-to-value for Zendesk AI solutions
Own customers’ multi-year AI roadmap
Deliver quantifiable commercial outcomes and protect renewals
Serve as the design authority for customers’ AI deployments
Partner with executive stakeholders to co-create AI strategy
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