Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2-3 years of experience in customer success or account relationship management

• A plus if you have eDiscovery, legal technology, and/or nonprofit industry experience

• Experience working in Customer Support, ideally at a software or legal technology company, but this is not required

• Experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required

Other Requirements:

• Intellectually curious and channel your curiosity into discovering customer challenges and pains

• Strong problem-solving skills

• Exceptional oral and written communication skills that show enthusiasm, energy, and empathy under pressure

• Comfortable in a fast-paced environment that requires strong time management skills and collaboration with our technical and business teams

• Strategic, analytical, and process-driven and can successfully manage multiple priorities simultaneously

Responsibilities:

• Lead your book of business: Foster client growth through regular check-ins, Success Reviews, and high-quality service

• Customer advisory: Serve as the primary point of contact, advising customers on leveraging Everlaw’s capabilities to achieve their business goals.

• Oversee the entire customer lifecycle post-sale: Including onboarding, training, adoption, support, renewal, expansion, and relationship building.

• Monitor account health: Analyze account health by leveraging consumption & usage metrics and construct proactive account plans with your findings.

• Collaborate with Cross Functional Partners: Collaborate with cross functional partners to deliver on opportunities such as: Advocate Customer Marketing Opportunities, and commercial growth/expansion opportunities.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2 years of experience working in support operations or a related field with legal or eDiscovery experience

Other Requirements:

• Deep understanding of support philosophy and able to fully grasp the reasoning behind support processes and best practices

• Strong knowledge of resources with an ability to navigate and utilize internal resources and escalate issues appropriately

• Metrics-driven, demonstrating a strong understanding of key support metrics and their impact on overall team performance

• Team collaboration & delegation skills with strong communication, working effectively with senior team members to maintain smooth queue operations

• Tech focused and have a strong commitment to mastering current WFM tools, with a focus on continuously enhancing the tech stack to meet the evolving demands of the team

Responsibilities:

• Work closely with the Customer Experience Strategy and Operations team to understand the team KPIs and design plans for organizing resources to meet the baseline objectives

• Develop short-term and medium-term forecasts based on historical ticket volume data, product updates, and seasonal trends

• Create schedules to align with forecasted demand, ensuring adequate coverage for all support channels and time zones

• Provide actionable recommendations to improve forecast accuracy and scheduling efficiency

• Assist with capacity planning to support hiring and training decisions

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Education Requirements:

• BS/MS or PhD in Computer Science (or equivalent)

Experience Requirements:

• At least 5 years of experience as a senior engineer building one or more of - developer productivity tools, highly available platform services (i.e. storage systems, pub-sub systems, search systems, caching solutions, observability solutions) and/or have expertise and experience with infrastructure and/or cloud technologies (like Ansible, Terraform, Kubernetes, Docker etc)

• At least 3 years of experience managing and leading senior engineers

• At least 1 year of experience managing and leading managers

Other Requirements:

• Sound foundational understanding of a wide range of computer science topics and concerns relating to system and software design

• Good dynamic range that you apply to different situations - you can step back and empower, while also diving deep into the code to understand the details

• Communicate at the right altitude with both technical and non-technical stakeholders

• Experience working with stakeholder teams (internal and/or external) in setting and collaborating on technical roadmaps

• Experience communicating with customers articulating to them how the platform works on reliability, security and compliance matters

Responsibilities:

• Critically observe and understand Everlaw’s platform, tooling and processes.

• Understand current and upcoming challenges and requirements from the viewpoint of multiple stakeholders.

• Understand company goals and Engineering roadmaps.

• Strategize, prioritize, resource and execute against our Engineering roadmap.

• Actively coach your reports (both senior engineers and managers) to deliver on projects and ensure they get the right types of feedback and coaching they need to succeed in their careers.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Education Requirements:

• BS/MS or PhD in Computer Science (or equivalent)

Experience Requirements:

• At least 5 years as a Software engineer

• At least 4 years experience managing people (of which at least 3 years is as a manager managing engineers and at least 1 year managing other managers)

• Experience as an engineer building our applications and/or distributed systems

• Experience managing product engineering and/or full-stack teams

Other Requirements:

• Sound understanding of a wide range of computer science topics and concerns relating to system and software design

• Expertise and experience with full stack web technologies

• Experience working with stakeholder teams (internal and/or external) communicating and collaborating on topics related to product and application infrastructure

• Authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas.

Responsibilities:

• Critically observe and understand Everlaw’s Product, platform, tooling and processes.

• Understand current and upcoming challenges and requirements from the viewpoint of multiple stakeholders.

• Understand company goals and Product roadmaps.

• Strategize, prioritize, resource and execute against features by collaborating closely with your Engineering, Product and Design counterparts.

• Actively coach your reports to deliver on projects and ensure they get the right types of feedback and coaching they need to succeed in their careers.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Education Requirements:

• BS/MS or PhD in Computer Science (or equivalent)

Experience Requirements:

• At least 5 years of experience as a senior engineer building one or more of - developer productivity tools, highly available platform services (i.e. storage systems, pub-sub systems, search systems, caching solutions, observability solutions) and/or have expertise and experience with infrastructure and/or cloud technologies (like Ansible, Terraform, Kubernetes, Docker etc)

• Experience managing and building scalable database infrastructure (experience with RDBMS - Postgres, MySQL or equivalent)

• At least 1 year experience leading software engineers - either as a manager managing engineers or as a technical lead managing the technical workstreams of software engineers.

Other Requirements:

• Sound foundational understanding of a wide range of computer science topics and concerns relating to system and software design

• Good dynamic range that you apply to different situations - you can step back and empower, while also diving deep into the code to understand the details

• Communicate at the right altitude with both technical and non-technical stakeholders

• Experience working with stakeholder teams (internal and/or external) in setting and collaborating on technical roadmaps

• Experience communicating with customers articulating to them how the platform works on reliability, security and compliance matters

Responsibilities:

• Critically observe and understand Everlaw’s platform, infrastructure, tooling and processes.

• Understand current and upcoming challenges and requirements from the viewpoint of multiple stakeholders.

• Understand company goals and Product and Infrastructure roadmaps.

• Strategize, prioritize, resource and execute against critical infrastructure priorities

• Actively coach your reports to deliver on projects and ensure they get the right types of feedback and coaching they need to succeed in their careers.

Benefits:

• Substantial equity

• 401k with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and sick leave

Education Requirements:

• BS or MS in Computer Science

• Computer Engineering

• Electrical Engineering

• Data Science

• Computer Information Systems or equivalent coursework

Experience Requirements:

• For SWE I: good knowledge of algorithms and fundamental computer science concepts; experience and proficiency in coding in a dominant language such as C++, Java, Python, or Javascript; some experience building small software projects as part of class assignments or summer internships.

• For SWE II or higher: full-time experience working as a Software Engineer.

Other Requirements:

• Authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas for this role.

• Strong CS fundamentals, humility, and interest in expanding their skills in new directions.

• Self-driven engineers that love their craft, write clean software, use the right tools for the job, and avoid dogma.

Responsibilities:

• Choose from a wide variety of features options, owning them from inception to release as the sole contributor.

• Collaborate with one or more of the Product, Design, Engineering Operations, Security Engineering, and DevOps teams to build out and implement new features that are used in our production environments.

• Fix defects in our product by triaging product or system issues and writing code to debug and resolve these issues.

• Providing on-call support for the product by answering questions from customers, and triaging defects and exceptions.

• Contribute to documentation for internal engineering consumption.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and sick leave

Education Requirements:

• Bachelor's degree

Experience Requirements:

• At least 10 years’ experience in project management

• 6+ years of experience in leading project management teams and functions in high-growth, cross-functional technical environments

Other Requirements:

• Scaled a PMO and can navigate between strategy and execution with ease.

• PMP or equivalent certification, and you're an expert in modern project, change, and resource management methodologies.

• Successfully hired, coached, and developed seasoned project managers.

• Excel at influencing executive stakeholders, removing roadblocks, and driving alignment across functions.

• Strong business and product acumen that enables you to support nuanced decision-making and strategic goal setting.

Responsibilities:

• Set the strategy for the PMO, ensuring alignment and visibility with company priorities and maturity stage.

• Continuously refine team structure, roles, and responsibilities to meet evolving business needs.

• Build and maintain scalable project governance frameworks, tools, and standards that drive clarity, accountability, and execution excellence.

• Mentor and support a team of project managers working on high-impact, cross-functional programs.

• Provide thought partnership and hands-on support for navigating complex, ambiguous, or high-risk projects.