Benefits:

• Competitive Pay

• Equity

• Take Time Away

• Two & Five Year Anniversary Awards

• Wellness

Benefits:

• Competitive Pay

• Equity

• Take Time Away

• Two & Five Year Anniversary Awards

• Wellness

Benefits:

• Competitive pay, equity, and 401k plan

• Regular, thoughtful compensation reviews

• Support for professional development

• Remote first culture

• Flexible time off

Experience Requirements:

• 8+ years of experience in customer-facing communications, customer support/service or contact center management, with 4+ years of experience directly leading a customer support, service or care team

Other Requirements:

• Forward thinking mindset; experience in leveraging new technology to augment live customer support

• You take initiatives and are capable of learning new technologies / systems / features with little guidance

• History of using data to drive improvements in customer experience, product quality or operational efficiency

• Ability to be in office 2+ days/week

• Ability to work US east coast business hours

Responsibilities:

• Resolve inbound issues via call, chat, email, etc. through either immediate resolution based on the SOPs you’ve developed or through ticket issuance and follow-up with cross-functional teams

• Hire, train and lead a customer support team responsible for ensuring an excellent experience for our customers

• Establish and report on SLAs for customer responsiveness and time to resolution

• Collaborate with our Customer Success, Product Management and Operations teams to set requirements for the software tools, systems and integrations needed for effective and connected Customer Support workflows

• Collect and leverage data to drive continuous improvement internally within Customer Support, as well cross-functionally with Engineering, Product, etc.

Benefits:

• Competitive pay, equity, and 401k plan

• Regular, thoughtful compensation reviews

• Support for professional development

• Remote first culture

• Flexible time off

Experience Requirements:

• Minimum 5+ years of related work experience

Other Requirements:

• Expertise in one of the following: Objective-C, Swift on MacOS or C/C++ on Windows

• Demonstrable expertise in developing agents on one of MacOS or Windows

• Readiness to learn other systems languages (e.g. Rust, Go, Python)

• Experience with kernel-level debugging processes and tools

• Ability to use reverse engineering techniques and debugging of kernel space code

• Ability to decompose complex business problems and own them end to end across teams

Responsibilities:

• Designing and developing data exfiltration prevention apps, drivers, system extensions and services on MacOS or Windows

• Maintaining and evolving mission-critical agents on endpoints

• Own complex features from design to delivery and troubleshoot issues from customers

• Designing and building secure software with cross-platform deliverables (Windows, MacOS)

• Writing and maintaining documentation about internal and public services

Benefits:

• Strong technical culture of continuous innovation and improvement

• Flexible holidays & Insurance for you and your loved ones

Experience Requirements:

• 6+ years of strong experience in data mining, machine learning and statistical analysis

• Experience in productizing models to code in fast paced start-up environment

Other Requirements:

• Fluency in tools such as Python, Jupyter Lab / Notebook and libraries such as scikit-learn, pandas, plotly, numpy, keras, etc.

• Experience of interfacing with popular frontends and back-end built in Python

• Strong intuition for data and keen aptitude on large scale data analysis

• Strong communication and collaboration skills

• Exposure to clean energy solutions in solar, wind and energy storage would be preferred but is not essential. Exposure to time-series data and analysis would be preferred.

• Passionate about a clean energy future

• Innovative – you challenge the status quo and find creative solution to problems

• Resilient – you enjoy meeting challenges head on and persist till we find a scalable solution

• Data driven – you understand the importance of data in decision making

• Methodical and team player

Responsibilities:

• Research and develop advanced statistical and machine learning models for analysis of large-scale, high-dimensional data.

• Dig deeper into data, understand characteristics of data, evaluate alternate models and validate hypothesis through theoretical and empirical approaches.

• Productize proven or working models into production quality code

• Collaborate with product management, marketing and engineering teams in Business Units to elicit & understand their requirements & challenges and develop potential solutions

• Stay current with latest research and technology ideas; share knowledge by clearly articulating results and ideas to key decision makers

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 5-9 years

• 8+ years

• 5-8 years

• 4-7 years

• 4-8 years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 5-8 years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 4-7 years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 4-8 years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 8+ years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 5+ years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 5-8 years

Benefits:

• Autonomy and Ownership

• Competitive Compensation

• Cabs to-fro office, food at office

Experience Requirements:

• Minimum of 6 years in product design roles, with at least 2 years in a leadership position

Other Requirements:

• Proven ability to lead and inspire design teams, with a track record of building successful design departments

• Comfortable with rolling up your sleeves to contribute directly to design projects

• Deep understanding of user-centered design principles and a passion for creating products that solve real customer problems

• Ability to translate business objectives into innovative design strategies

• Thrives in a fast-paced, dynamic startup environment with changing priorities

Responsibilities:

• Lead the design of innovative and intuitive product experiences from concept to launch

• Collaborate closely with product management and engineering teams to ensure design feasibility and consistency

• Stay actively involved in design tasks to set quality benchmarks and lead by example

• Build, mentor, and lead a high-performing product design team

• Foster a collaborative and creative environment that encourages professional growth and excellence Establish design processes and best practices to enhance efficiency and output quality Champion a user-first mentality, ensuring customer feedback and user research inform design decisionsConduct user research and usability testing to gather insights and validate design conceptsAdvocate for the user's needs and experiences across the organizationDevelop and communicate a compelling design vision that aligns with Enterpret's mission and strategic objectivesDrive the evolution of our design language and ensure its consistent application across all productsDesign innovative solutions for new-age AI agentic applications, pushing the boundaries of user experience in the AI domainIdentify opportunities for innovation in design to differentiate Enterpret in the market

Benefits:

• Autonomy and Ownership

• Competitive Compensation

• Cab to-fro office, food at office

Experience Requirements:

• Minimum of 8 years in software engineering roles with at least 3 years in leadership positions

• Proven experience in building and scaling backend engineering teams, preferably in a startup environment

• Experience with seed/Series A/B startups or being a founder/co-founder is highly desirable

Other Requirements:

• Strong background in backend development and system architecture

• Hands-on experience with backend technologies and frameworks

• Demonstrated ability to lead, mentor, and inspire backend engineers

• Experience in managing backend ICs and driving technical excellence

• Experience in managing and optimizing spend on SaaS platforms

• Ability to align backend technical initiatives with business goals

• Proficient in strategic planning and execution for backend projects

• Strong verbal and written communication skills

• Ability to effectively convey technical concepts to diverse audiences

• Proactive in identifying and addressing challenges

• Skillful in decision-making and conflict resolution

• Thrives in a fast-paced, dynamic environment

• Open to embracing new ideas and backend technologies

Responsibilities:

• Recruit, onboard, and mentor backend engineers

• Foster a culture of accountability, continuous learning, and professional growth

• Manage a team of backend ICs, providing guidance and support

• Conduct regular performance reviews and provide constructive feedback

• Identify and nurture talent within the team Encourage skill development and career progression for team membersOversee and optimize the company's spend on SaaS platforms and services like OpenAI, Anthropic, AWS, SnowflakeEvaluate and implement cost-effective solutions without compromising on qualityManage relationships with SaaS vendorsNegotiate contracts and ensure alignment with company needs and budgetsIdentify opportunities to reduce costs through consolidation or alternative solutionsImplement monitoring and reporting mechanisms to track SaaS usage and expensesScale culture aligned with Enterpret’s core values and operating principlesPromote a positive and inclusive team culture that values collaboration and open communicationMediate conflicts effectively, ensuring healthy team dynamics and project progressWork closely with Product, Design, and Frontend teams to align backend engineering efforts with company objectivesCommunicate effectively with technical and non-technical stakeholdersPresent technical ideas and concepts in a clear and accessible mannerRegularly assess backend team capabilities and identify areas for improvementDevelop strategies to address weaknesses and optimize team performanceEncourage the team to embrace change and drive innovation in backend technologiesStay abreast of industry trends and emerging backend technologies

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f?pvs=21). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Experience Requirements:

• 3-5 years of experience in performance marketing with an emphasis on paid search and Google Ads.

• Proven experience managing large budgets in a consumer SaaS and subscription-based product environment (e.g., Netflix, Grammarly, VPN tools).

• Hands-on experience optimizing paid media campaigns (search, display, retargeting).

• Strong analytical skills and experience using Google Analytics, Google Ads, Bing Ads, and other performance marketing tools.

• Experience working with US-based customers and driving customer acquisition in competitive markets. Consumer-first mindset: Ability to adapt B2C growth strategies to B2B SaaS environments. A strong data-driven approach to campaign optimization. Excellent communication skills for reporting and collaboration with cross-functional teams

Responsibilities:

• Lead, optimize, and scale paid search ads (Google Ads, Bing Ads, etc.) with a focus on high-impact campaigns for US-based customers.

• Own and manage large ad budgets, ranging from $20k-$50k+ per month, ensuring efficient use of spend and maximization of ROI.

• Conduct keyword research, track performance, and optimize for conversion rates and customer acquisition.

• Collaborate with creative teams to test and optimize ad copy, landing pages, and calls-to-action (CTAs).

• Monitor and optimize paid media channels for acquisition cost, lifetime value (LTV), and overall ROI. Partner with other marketing teams to align paid search efforts with other channels (e.g., display ads, YouTube ads, retargeting). Generate detailed performance reports and provide actionable insights to leadership

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f?pvs=21). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Experience Requirements:

• Proven experience as a Product Marketer or in a growth marketing role within a SaaS environment.

• Exceptional writing skills with the ability to create customer-centric, persuasive content.

• Deep understanding of market research, customer segmentation, and value-driven messaging.

• A strong analytical mindset paired with creativity to experiment and innovate.

• Excellent collaboration skills to work with product, sales, and design teams. Prior experience in fast-paced, high-growth tech companies is a plus. Consumer-first mindset: Ability to apply B2C tactics in a B2B SaaS environment. Exceptional communication skills and collaborative mindset

Responsibilities:

• Craft compelling product descriptions, feature overviews, and landing page copy.

• Develop marketing collateral, including brochures, datasheets, email campaigns, and nurture sequences.

• Write scripts for product demos, sales presentations, and promotional videos.

• Create thought leadership content such as blog posts and social media narratives.

• Conduct in-depth market research to understand customer pain points, behaviours, and preferences. Define the product's unique value propositions and messaging framework. Collaborate with cross-functional teams to ensure consistent alignment on go-to-market strategies. Develop and execute promotional campaigns that drive product awareness, leads, and adoption. Leverage analytics to measure campaign success, identifying opportunities to optimize marketing performance. Monitor market trends and customer feedback to inform product and marketing strategies

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f?pvs=21). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Experience Requirements:

• 3+ years of experience in database engineering, preferably with a SaaS product.

• Expertise in SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).

• Familiarity with cloud-based database management (e.g., AWS RDS, Google Cloud SQL).

• Experience with high-availability database design, sharding, and replication.

• Strong understanding of database security best practices. Problem-solving mindset with a focus on performance and scalability. Strong communication skills and experience working in a cross-functional team

Responsibilities:

• Design, implement, and maintain scalable database systems that support Fireflies’s web and AI-based applications.

• Optimize database performance, monitoring, and tuning, particularly with high-volume, real-time data transactions.

• Collaborate closely with backend engineers, data scientists, and DevOps teams to implement data storage solutions aligned with business goals.

• Develop and maintain backup, restore, and disaster recovery plans.

• Ensure database security by implementing best practices for data protection, access control, and auditing. Diagnose database-related issues, troubleshoot system performance, and prevent data bottlenecks. Automate database processes to streamline deployment and reduce manual intervention. Document database structures, procedures, and tools to maintain a cohesive development environment