Responsibilities:

• Set up and run machine learning systems and AI infrastructure to automate predictive models

• Modify data science prototypes and apply relevant ML algorithms and tools

• Auto-tag images

Education Requirements:

• Student or recent graduate

Other Requirements:

• Excellent communication skills (verbal and written)

• Teamwork abilities

• Customer service orientation

• Entrepreneurial mindset

• Curiosity and willingness to learn

Responsibilities:

• Support sales team in daily administrative tasks

• Participate in brainstorming sessions and projects

• Identify and create sales opportunities

• Develop relationships with prospects

• Support marketing and sales campaigns execution

Other Requirements:

• Strong desire to learn

• Good understanding of marketing techniques

• Excellent communication skills

• Strong organizational and time management skills

• Creativity and innovative thinking

Responsibilities:

• Gather quantitative and qualitative data from marketing campaigns

• Assist in daily administrative tasks

• Assist in content creation

• Assist in distribution of marketing materials

Education Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field

Experience Requirements:

• Minimum of 4 years of experience as a .NET Developer

Other Requirements:

• Strong proficiency in C# and the .NET framework

• Experience with ASP.NET, MVC, and Web API development

• Familiarity with database technologies such as SQL Server and Entity Framework

• Solid understanding of software development principles

• Experience with cloud platforms, especially Azure

Responsibilities:

• Designing, developing, and maintaining RESTful APIs using ASP.NET Core

• Collaborating with cross-functional teams

• Translating business requirements into technical specifications

• Writing efficient and reliable code

• Implementing and optimizing SQL Server stored procedures

Experience Requirements:

• 3+ years in a customer-facing role (Customer Success, Account Management, or equivalent) in B2B SaaS, with a proven track record of managing enterprise accounts and driving renewals and growth

Other Requirements:

• Business Acumen

• Data-Driven Mindset

• Communication Excellence

• Technical Orientation

• Customer Focus

• Problem-Solving

• Team Collaboration

Responsibilities:

• Customer Relationship Ownership

• Business Outcomes Focus

• Renewals & Growth

• Upsell and Cross-Sell Opportunities

• Strategic Insights * Use tools such as Tableau to analyze performance, identify trends, and craft actionable, data-driven recommendations. Collaborate with Business Analysts and internal teams to amplify insights and ensure measurable outcomes * Support onboarding by collaborating with Implementation Managers to align on success metrics. Deliver tailored training sessions on Syte’s console and tools, empowering customers to leverage data-driven insights, unlock actionable strategies, and achieve maximum value * Collaborate with Product, Sales, R&D, and Marketing teams to ensure customer needs are understood and addressed effectively. Work as part of a team to facilitate seamless execution, resolve challenges, and contribute to delivering exceptional customer experiences * Lead regular EBRs, presenting data-driven insights and strategic recommendations to showcase Syte’s impact, align on goals, and identify growth opportunities * Oversee the execution of POVs, ensuring alignment with customer goals and success criteria. Support conversion efforts by providing strategic insights and showcasing Syte’s value proposition

Experience Requirements:

• At least 4 years of experience leading a Customer Support team from a B2B SaaS company.

• At least 6 years of experience in Customer Support roles

Other Requirements:

• Working knowledge of customer service software and tools (Utilizing tools such as Zendesk, Jira, Logz.io, Grafana, Elastic, Gitlab, Salesforce, and monday.com).

• In-depth understanding of support processes and tools

• Fluent English speaker with excellent writing skills. Additional languages - an advantage

• Strong client-facing and communication skills

• Willingness to work late as needed, as Syte is a global company and 60% of our customers are in the US.

• Experience working with Javascript, API, or Python - advantage

Responsibilities:

• Lead and manage day-to-day operations and customer interactions, including ticket queue management, engaging with clients across different touchpoints, and providing guidance and support to team members.

• Hands-on technical issue resolution and escalation management: reviewing and addressing escalations, ensuring the resolution of issues, documentation, conducting quality assurance, and communicating the outcomes to clients.

• Create and implement programs and procedures to improve overall productivity and performance within the team.

• Serve as a liaison between clients, the product team, and R&D; communicate feature requests, identify bugs, analyze usage patterns and data, and utilize reporting tools to identify areas for improvement and reduce manual workload.

• Work with Sales, Customer Success managers, Professional Services, and technical teams to maintain customer satisfaction and identify upsell opportunities.

Experience Requirements:

• Minimum of three years experience as a program manager in R&D, ideally within a global SaaS company.

• Significant experience driving large, complex initiatives while leading change management and implementing end-to-end SDLC process improvements.

• Strong understanding of R&D methodologies and tools for product development life cycle.

• Proficiency in the use of JIRA - JIRA administration experience is mandatory

Other Requirements:

• Excellent analytical skills with the ability to gather, analyze, and interpret data to drive informed decision-making and process optimization.

• A high sense of ownership and accountability, a can-do approach, and a proactive mindset.

• An agile mindset and experience working in Agile.

• Lead without authority - exceptional leadership and communication skills, with the ability to influence and collaborate effectively with cross-functional teams and organizational levels, addressing their interests and concerns

Responsibilities:

• Define and drive complex programs in the R&D to meet business objectives.

• Drive continuous improvement initiatives by analyzing process performance, identifying areas for enhancement, and implementing solutions to optimize efficiency and effectiveness.

• Provide training and guidance to R&D teams on adopting and utilizing defined best practices.

• Maintain effective communication with stakeholders at all levels, including the R&D team members, senior leadership, and external partners, to provide updates on process developments, solicit feedback, and address concerns.

• Continuously track the roadmap delivery, customer commitments & SLA. * Capacity management and tech budget control * Oversee the IT and Security processes

Benefits:

• Lunch on the House

• Flexible Working Hours

• Payment for Overtime

• Annual Leaves

• Enjoy your weekend, we work on weekdays only Health Insurance Life Insurance Provident Fund EOBI Advance Salary Family Care Family Treat Personal Loan In House Trainings Certifications Surprise Gifts & Performance based Bonuses Performance based salary increment and promotion Gym & Indoor Gaming – Perfect balance between work and play Opportunity to engage in frequent local and international trips Child Education Marriage Allowance Maternity Allowance Home Allowance Hostel Allowance Travel Allowance Personal Growth – Learn the best from the best Bike Car

Education Requirements:

• Bachelor’s degree in computer science or a related field

Experience Requirements:

• 1 year of practical experience in web application development

Other Requirements:

• Proficiency in coding languages such as HTML, CSS, JavaScript, and jQuery

• Good problem-solving skills and clear verbal and written communication

• Ability to work collaboratively in a team environment

• Eagerness to learn and adapt to new technologies and practices

• Self-driven with a proactive approach to completing tasks

• Basic knowledge of UI/UX concepts and frontend development trends

• Familiarity with modern server-side languages such as PHP, Python, or JavaScript

• Experience with frontend frameworks like Vue.js, React, or Angular is a plus

• Exposure to REST API development and integration

• Understanding of version control systems like Git

• Basic understanding of databases and SQL

• Knowledge of modern UI libraries such as Bootstrap, Vue.js and Vuetify

• Familiarity with performance optimisation and responsive web design

• Interest in backend security principles and best practices

• Exposure to third-party API integrations

• Familiarity with CI/CD pipelines and SQL databases

• Basic experience with unit, integration, and end-to-end testing

Responsibilities:

• Collaborate with senior developers to contribute to the development and design of frontend and backend components for web applications

• Assist in creating and enhancing the front-end web architecture, ensuring applications are responsive and visually appealing

• Write clean and logical code while troubleshooting and resolving issues that arise

• Participate in code reviews and contribute valuable feedback for code improvements

• Help maintain and update technical documentation, including API documentation Assist in the creation of efficient and reusable front-end systems Analyze data, processes, and codes to identify areas for improvement and troubleshoot problems Collaborate with cross-functional teams to establish project objectives and enhance the overall user experience Demonstrate a strong understanding of web development techniques, tools, and best practices Learn and implement software development best practices and participate in design and code reviews Contribute to improving reliability, scalability, and performance of applications Collaborate with the backend team to understand and support APIs and services Translate visual and written designs into effective front-end components

Benefits:

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Retirement plan with company match

• Opportunities for professional development and certifications

• Flexible work schedule and remote work options

Education Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is a plus. Education can be waived if candidate has extensive experience in NOC operations

Experience Requirements:

• Minimum of 5 years of experience in network operations, with at least 2 years in a managerial or supervisory role, preferably within a cloud services environment

Other Requirements:

• Relevant certifications such as Cisco CCNP, AWS Certified SysOps Administrator, or CompTIA Network+ are preferred

• Excellent leadership and communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work under pressure and manage multiple priorities simultaneously

• Must be available to respond to critical incidents outside of regular business hours as needed

Responsibilities:

• Leads the build out of the NOC in Austin and helps hire and train the team to staff it

• Lead, mentor, and manage a team of NOC engineers, ensuring 24/7 coverage and effective incident response

• Implement, oversee and coordinate incident detection, response, resolution, and escalation procedures

• Implement and maintain monitoring tools and dashboards

• Develop and refine operational processes to enhance the efficiency and effectiveness of the NOC

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

Experience Requirements:

• 3+ years of experience working in a data center environment or similar

Other Requirements:

• Proficient with Linux operating systems and comfortable using command-line interfaces

• Solid understanding of networking principles and experience with network troubleshooting

• Experience with physical racking and stacking of gear and managing data center cabling

• Strong analytical and problem-solving skills

• Excellent communication skills

• Certification in Linux, networking (e.g., CCNA), or other relevant fields is a plus

• Must be able to lift up to 50 lbs and comfortable working in physical environments

• Valid driver’s license and passport, with the ability to travel as needed

Responsibilities:

• Install, configure, and maintain Linux servers and networking equipment in a data center environment

• Perform physical installation of servers

• Troubleshoot and resolve hardware, software, and network issues

• Conduct regular system checks and maintenance tasks

• Collaborate with Engineering and Operations teams

Benefits:

• Equity for all Rekor Employees

• Medical, Dental, Vision Insurance

• 401k with Company Match

• Paid Time Off, Sick Leave, and Holidays

• Life Insurance and AD&D

Benefits:

• Equity for all Rekor Employees

• Medical, Dental, Vision Insurance

• 401k with Company Match

• Paid Time Off, Sick Leave, and Holidays

• Life Insurance and AD&D

Benefits:

• Equity for all Rekor Employees

• Medical, Dental, Vision Insurance

• 401k with Company Match

• Paid Time Off, Sick Leave, and Holidays

• Life Insurance and AD&D

Benefits:

• Equity for all Rekor Employees

• Medical, Dental, Vision Insurance

• 401k with Company Match

• Paid Time Off, Sick Leave, and Holidays

• Life Insurance and AD&D

Benefits:

• Equity for all Rekor Employees

• Medical, Dental, Vision Insurance

• 401k with Company Match

• Paid Time Off, Sick Leave, and Holidays

• Life Insurance and AD&D

Benefits:

• Equity for all Rekor Employees

• Medical, Dental, Vision Insurance

• 401k with Company Match

• Paid Time Off, Sick Leave, and Holidays

• Life Insurance and AD&D

Benefits:

• Equity for all Rekor Employees

• Medical, Dental, Vision Insurance

• 401k with Company Match

• Paid Time Off, Sick Leave, and Holidays

• Life Insurance and AD&D

Benefits:

• Equity for all Rekor Employees

• Medical, Dental, Vision Insurance

• 401k with Company Match

• Paid Time Off, Sick Leave, and Holidays

• Life Insurance and AD&D

Benefits:

• Equity for all Rekor Employees

• Medical, Dental, Vision Insurance

• 401k with Company Match

• Paid Time Off, Sick Leave, and Holidays

• Life Insurance and AD&D