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Wordnerds

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About

Wordnerds is an AI-driven customer feedback analysis platform designed to transform vast amounts of customer feedback into actionable insights. It caters to businesses aiming to understand and improve customer satisfaction metrics such as NPS and CSAT. The platform offers flexibility, allowing users to dig deep into specific feedback themes and sentiments, thereby automating the tagging and analysis process. Wordnerds integrates data from a variety of sources, including CRM, surveys, social media, and call transcripts, ensuring a comprehensive understanding of customer experiences. Its pricing model includes proof-of-concept reports and subscription-based plans tailored to different organizational needs. With a user-friendly interface, businesses can manage themes effectively and measure their impact on customer satisfaction over time. Wordnerds is suitable for various sectors like housing, retail, and transport, making it a versatile tool for ambitious customer experience teams.

Platform

Keywords

customer feedback ai analysis sentiment analysis nps csat

Task

feedback analysis

Features

• integration with multiple data sources

• ai-powered feedback analysis

• deep insights into customer satisfaction

• customizable theme tracking

• automated organic ai topics

FAQs

What types of data can Wordnerds analyze?

Wordnerds can analyze data from social media, surveys, reviews, email, complaints, and chat/call transcripts.

How customizable is the platform?

The platform is fully customizable, allowing businesses to track any specific feedback themes or topics.

Is there a free trial available?

While there is no explicit free trial, you can book a free consultation to learn more about the services.

Pricing Plans

Proof Of Concept

GBP5250.00 / one-time

• Data upload

• Analysis

• Reporting

• Presentation of findings

Starter

GBP1750.00 / per month

• Integrations for <1k responses p/m

• Feedback analysis for <500 reviews p/m

• 2 user licenses

• Self-serve custom classifications

• Basic support

Pro

GBP3500.00 / per month

• Integrations for <10k responses p/m

• Feedback analysis for <5k reviews p/m

• 6 user licenses

• 300 automated organic AI topics

• Enhanced support

Enterprise

GBP5900.00 / per month

• Unlimited data integrations

• Unlimited feedback analysis

• 25 user licenses

• Customizable features

• Priority support

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