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Gofer

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About

Gofer is a cutting-edge customer support tool designed to improve the efficiency of support teams. It provides AI personalized coaching to streamline training for agents, sentiment analysis to evaluate customer interactions, and thread summarization for quick understanding of ticket histories. Gofer integrates with popular customer support applications, allowing for seamless operations. The tool offers performance reports and suggested responses to enhance response times, making it an essential asset for any customer support team. With various pricing plans, Gofer scales with user needs and provides a 14-day free trial to test its features.

Platform

Keywords

customer support sentiment analysis ai coaching performance tracking ticket management

Task

customer support

Features

• sentiment analysis

• thread summarization

• performance reports

• ai personalized coaching

• agent assessment

• issue categorization

• suggested responses

Pricing Plans

Starter

USD19.00 / per month

• Up to 300 tickets/month

• Analytics

• Custom Categories

• Personalized Coaching

• Suggested Responses

Growth

USD49.00 / per month

• Up to 1000 tickets/month

• Analytics

• Custom Categories

• Personalized Coaching

• Suggested Responses

Corporation

USD99.00 / per month

• Up to 3000 tickets/month

• Analytics

• Custom Categories

• Personalized Coaching

• Suggested Responses

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