Tactful AI
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About
Tactful AI is a next-generation customer service platform designed to be easily configurable and powered by AI. It aims to elevate customer engagement through integrated communication channels including voice, digital, and social. Tactful AI supports automation, enabling personalized customer support 24/7 and quick resolutions through self-service options. The platform offers seamless interaction management with a unified inbox for agents, real-time supportive insights for supervisors, and advanced routing capabilities, all aimed to enhance operational efficiency and customer satisfaction.
Platform
Task
Features
• ai-powered automation
• personalized customer support
• real-time actionable insights
• multilingual support for chatbots
• unified inbox for agents
• integrated communication channels
FAQs
Is there a free trial available?
Yes, we offer a 14-day free demo account with full access to all features. No credit card is required.
Is Tactful AI GDPR compliant?
Yes, our service is GDPR compliant.
Do you provide onboarding assistance?
Yes, we offer onboarding assistance including setup guides, tutorials, and one-on-one sessions.
How can we become a partner?
To become a partner, please fill out our partnership application form on our website.
Pricing Plans
Engage Digital
Unknown Price• Unified Inbox
• Customer 360 View
• Supervisor Desktop
• Contact Center Reports
• Integrations & API Access
• Web, Email & Social Channels
• Skill-based Routing
• Standard Support
• 3 Month Data Retention
• Addons
Engage Omni
Unknown Price• Unified Inbox
• Customer 360 View
• Supervisor Desktop
• Contact Center Reports
• Integrations & API Access
• Voice, Web, Email & Social Channels
• Skill-based Routing
• Standard Support
• 6 Month Data Retention
• Addons
Engage Pro
Unknown Price• Unified Inbox
• Customer 360 View
• Supervisor Desktop
• Contact Center Reports
• Integrations & API Access
• Voice, Web, Email & Social Channels
• Advanced Routing
• Multi-Brand Support
• Advanced Automation
• Extended Data Retention
• Customized Reporting
• Priority Support
• Addons
Automate
Unknown Price• 1,000 Monthly Sessions
• Rich Flow Experiences
• Chat Knowledge Base
• Conversational Metrics
• Integrations & API Access
• Web & Social Channels
• No-Code Studio
• Standard Support
• Addons
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