SupportLogic
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About
SupportLogic is a comprehensive Support Experience Management platform that utilizes generative and predictive AI to improve customer support operations. It offers various solutions, including escalation management, sentiment analysis, intelligent case routing, proactive alerts, and quality monitoring, enabling companies to reduce escalations and enhance customer satisfaction. With features like automatic quality monitoring, customer support analytics, and agent productivity enhancements, SupportLogic aims to transform support interactions into actionable insights. Its data-driven approach allows organizations to monitor customer sentiment and provide personalized support, driving efficiency and improved outcomes for customer success teams across industries. This platform helps organizations shift from reactive to proactive customer service, ultimately boosting retention and revenue.
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Features
• sentiment analysis
• translation services
• intelligent case routing
• proactive alerts
• escalation management
• automatic quality monitoring
• agent productivity tools
• voice analytics
• customer support analytics
• knowledge copilot
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