Savvy Agents
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About
Savvy Agents provides an AI phone agent, Ira, designed for dental practices. Ira answers and makes calls, schedules appointments, handles FAQs, and follows up on treatments, integrating with PMS. It offers 24/7 availability, reduces missed calls, and provides HIPAA-compliant service. Ira handles appointment booking, answers FAQs, reschedules or cancels appointments, and sends reminders. It integrates with dental practice management systems for real-time updates. Savvy Agents also supports restaurants and can create custom agents.
Platform
Task
Features
• appointment booking
• ai phone agent
• answer faqs
• seamless human handoff
• reminder for pending checkups
• annual checkup reminders
• reschedule or cancel appointments
• omni channel ai agent seamlessly connect with patients across text, chat, and calls - one intelligent agent for all your communication needs instant text response never miss a patient text ag
FAQs
How does Ira improve patient scheduling and reduce no-shows?
Ira revolutionizes appointment management by providing 24/7 scheduling, automated confirmations, and intelligent follow-ups. It reduces no-shows by up to 80% through smart reminders, instant rescheduling options, and personalized communication across multiple channels. The system also maintains real-time sync with your practice management software, ensuring accurate scheduling at all times.
Is Ira HIPAA-compliant and secure for patient communications?
Absolutely. Ira maintains the highest level of HIPAA compliance with enterprise-grade security features including end-to-end encryption, secure data storage, and strict access controls. All patient communications are protected by advanced security protocols, and our system undergoes regular security audits to ensure continuous compliance with healthcare privacy regulations.
What communication channels does Ira support for patient interactions?
Ira provides comprehensive omni-channel support including phone calls, SMS, web chat, WhatsApp, Facebook Messenger, and Instagram Direct Messages. This multi-channel approach ensures patients can reach your practice through their preferred method of communication, leading to higher engagement rates and improved patient satisfaction.
How does Ira integrate with existing dental practice management software?
Ira seamlessly integrates with major dental practice management systems including Dentrix, Open Dental, Eaglesoft, and many others. Our smart connectors ensure real-time synchronization of appointments, patient records, and communications. The integration process is handled by our technical team, requiring minimal effort from your staff.
What kind of ROI can dental practices expect with Ira?
Dental practices typically see significant ROI within the first month of implementing Ira. This includes up to 30% reduction in staff workload, 80% decrease in missed appointments, 40% increase in new patient acquisition, and substantial cost savings in after-hours coverage. Our AI agent handles routine tasks 24/7, allowing your staff to focus on high-value patient interactions.
How does Ira handle complex patient inquiries or emergency situations?
Ira is designed to intelligently triage patient communications. For routine inquiries, it provides immediate, accurate responses. In emergency situations or complex cases, it seamlessly transfers the conversation to appropriate staff members while maintaining detailed context. The system also follows custom escalation protocols specific to your practice.
Can Ira communicate in multiple languages?
Yes, Ira supports multiple languages and can automatically detect and respond in the patient's preferred language. This capability helps practices serve diverse patient populations and expand their reach. Currently, Ira supports major languages including Spanish, French, Chinese, and more, with new languages being added regularly.
How long does it take to implement Ira in a dental practice?
Implementation typically takes 24-48 hours, with minimal disruption to your practice operations. Our team handles the entire setup process, including software integration, staff training, and customization to your practice's specific needs. We provide comprehensive support throughout the implementation phase and beyond.
What kind of training and support does Ira provide?
We offer comprehensive training and 24/7 support for all Ira users. This includes initial staff training, ongoing technical support, regular system updates, and access to our customer success team. We also provide detailed analytics and insights to help optimize your practice's communication strategy.
How does Ira help with insurance and payment inquiries?
Ira efficiently handles insurance verification, coverage questions, and payment-related inquiries. It can provide instant information about accepted insurance plans, verify coverage in real-time, explain payment options, and process payments securely. For complex insurance matters, it smoothly escalates to your billing staff while maintaining conversation context.
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