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Recontact

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About

Recontact uses artificial intelligence to analyze sales and support calls, helping organizations audit client interactions more efficiently and cost-effectively. It allows users to import calls from various recording software and generates searchable insights on agent behavior and client interactions within minutes. Key features include automatic violation detection, comprehensive agent performance tracking, call analysis with improvement suggestions, and multi-language search capabilities across thousands of recordings. The first call audit is free, making it an accessible entry for organizations looking to enhance their call center operations. Soon, Recontact will also introduce AI voice agents that can engage with customers in multiple languages.

Platform

Keywords

customer insights ai auditing agent performance violations detection call analysis

Task

Features

• automatically detect violations

• search across multiple languages

• analyze every call

• track agent performance

Pricing Plans

Free Trial

• First call audit is free

• Integrates with call center software

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